The Chris Voss Show Podcast – Beyond the Mask: The Lessons I’ve Learned on Empathy in the Workplace by Kat Kennan

Beyond the Mask: The Lessons I’ve Learned on Empathy in the Workplace by Kat Kennan Radicalcustomerexperience.com https://amzn.to/3thGy9d Beyond the Mask: Everything I've Learned About Empathy at work by Kat Kennan is her chapter of the 2023 bestselling book, How to Break the Glass Ceiling and Still Keep It Nice. The e-book has a great meld of approachable personal stories, as well as research-based statistics that really hit home on the importance of psychological safety in the workplace. What People Are Saying: "As girls, we were taught that we could be anything we wanted to be. The women who came before us fought for our rights for, well, everything. The right to vote. Equal pay. The ability to work in any field we were passionate about. The list is endless. At the same time, we were told we could also be great mothers and partners and sisters and daughters and friends. We could have it all! "It turns out, that's a farce. Maybe you can have it all, but you can't have it all at the same time. "Beyond the Mask" is an eye-opening discussion about trauma, mental health, culture, society—and how to change the conversation so we don't burn out with chronic fatigue, PTSD, or worse. It will help you not only learn how to break your glass ceiling, but be OK with having it all during different stages of your life." — Gini Dietrich, founder and author, Spin Sucks