Jamie Woodcock, “Working the Phones: Control and Resistance in Call Centers” (Pluto Press, 2017)

Jamie Woodcock, “Working the Phones: Control and Resistance in Call Centers” (Pluto Press, 2017)

What are the working conditions and what are the possibilities for change in the contemporary economy? In Working the Phones: Control and Resistance in Call Centers (Pluto Press, 2017), Jamie Woodcock, a fellow at the London School of Economics, analyses perhaps the most important form of contemporary working institution, the call centre. Based on a detailed ethnography, the book describes the working conditions, labour processes, and affective effects of call centre work. The book offers theoretical reflections embedded in the empirical material, easily fusing key contemporary thinkers on work and labour with the lived reality of working the phones. It shows the practices of management, control, and crucially, resistance in the call centre. Moreover, by adopting the approach of a workers’ inquiry and reflecting on the limits of this mode of academic research, the book offers reflections on the need and the prospect for change. The book will be essential reading for management, sociology and cultural studies, as well as for anyone interested in current practices of working life. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/critical-theory

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Stacy Alaimo, “Bodily Natures: Science, Environment, and the Material Self” (Indiana UP, 2010)

Stacy Alaimo, “Bodily Natures: Science, Environment, and the Material Self” (Indiana UP, 2010)

In her book, Bodily Natures: Science, Environment, and the Material Self (Indiana University Press, 2010), Stacy Alaimo approaches the concepts of “science, environment, and self” in an extremely nove...

8 Heinä 201351min

Michael Serazio, “Your Ad Here: The Cool Sell of Guerrilla Marketing” (NYU Press, 2013)

Michael Serazio, “Your Ad Here: The Cool Sell of Guerrilla Marketing” (NYU Press, 2013)

“Power through freedom.” Michael Serazio‘s Your Ad Here: The Cool Sell of Guerrilla Marketing (NYU Press, 2013) traces the mushrooming world of guerrilla marketing–defined to include word-of-mouth, vi...

3 Heinä 201358min

Dominic Pettman, “Human Error” (UMinnesota, 2011)/”Look at the Bunny” (Zero Books, 2013)

Dominic Pettman, “Human Error” (UMinnesota, 2011)/”Look at the Bunny” (Zero Books, 2013)

“The humans are dead.” Whether or not you recognize the epigram from Flight of the Conchords (and if not, there are worse ways to spend a few minutes than by looking here, and I recommend sticking ar...

31 Touko 20131h 15min

Amir Eshel, “Futurity: Contemporary Literature and the Quest for the Past” (University of Chicago Press, 2013)

Amir Eshel, “Futurity: Contemporary Literature and the Quest for the Past” (University of Chicago Press, 2013)

In his very recent work, Futurity: Contemporary Literature and the Quest for the Past(University of Chicago Press, 2013), Amir Eshel presents us with a very interesting examination of what he refers t...

22 Tammi 201356min

Nicholas De Villiers, “Opacity and the Closet: Queer Tactics in Foucault, Barthes, and Warhol” (University of Minnesota Press, 2012)

Nicholas De Villiers, “Opacity and the Closet: Queer Tactics in Foucault, Barthes, and Warhol” (University of Minnesota Press, 2012)

In his book, Opacity and the Closet: Queer Tactics in Foucault, Barthes, and Warhol (University of Minnesota Press, 2012), Nicholas de Villiers takes up an examination of the work of the three titular...

11 Tammi 201357min

Avner Baz, “When Words Are Called For: A Defense of Ordinary Language Philosophy” (Harvard University Press, 2012)

Avner Baz, “When Words Are Called For: A Defense of Ordinary Language Philosophy” (Harvard University Press, 2012)

In When Words Are Called For: A Defense of Ordinary Language Philosophy (Harvard University Press, 2012), Avner Baz sets out to make a case for the reconsideration of Ordinary Language Philosophy, or ...

31 Loka 201252min

Ulrich Plass, “Language and History in Theodor W. Adorno’s Notes to Literature” (Routledge, 2007)

Ulrich Plass, “Language and History in Theodor W. Adorno’s Notes to Literature” (Routledge, 2007)

In Language and History in Theodor W. Adorno’s Notes to Literature (Routledge, 2007), Ulrich Plass makes the case for the importance and relevance of Adorno’s often forgotten and derided attempts at...

25 Syys 201259min

J. Hillis Miller, “The Conflagration of Community: Fiction Before and After Auschwitz” (University of Chicago Press, 2011)

J. Hillis Miller, “The Conflagration of Community: Fiction Before and After Auschwitz” (University of Chicago Press, 2011)

In his recent book, The Conflagration of Community: Fiction Before and After Auschwitz (University of Chicago Press, 2011), J. Hillis Miller sets outs to address Theodor Adorno’s famous proclamation t...

23 Elo 20121h 33min

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