489: Mindset shift: The key to effective communication (with Michael Reddington)

489: Mindset shift: The key to effective communication (with Michael Reddington)

Welcome to an episode with a Certified Forensic Interviewer, Michael Reddington.

In this episode, Michael shares his knowledge as a CFI and how interviewing skills can be translated to the business world with the Disciplined Listening Method, an approach which he developed. He also spoke about the mindset shift that leaders and organizations need to take to gain a better understanding and awareness of other people's perspectives and reasoning.

Michael Reddington CFI, is a certified forensic interviewer and the president of InQuasive Inc., a company that integrates the key components of effective nonconfrontational interview techniques with current business research for executives.

As a Certified Forensic Interviewer, Michael achieved the highest professional designation available in the field of interview and interrogation and spent over a decade training investigators around the world on the successful application of nonconfrontational interview and interrogation techniques. Never one to be satisfied with his achievements, Michael arrived at two key realizations while expanding his observation and persuasive skill sets. First, the very best leaders and interrogators capitalize on the same two core skills - vision and influence. Second, the cognitive processes that lead customers to commit to saying, "I'll buy it," employees to commit to saying, "I'll do it," and suspects to commit to truthfully saying, "I did it" are all nearly identical. These realizations caused Michael to recognize he could teach executives how to reduce missed opportunities and increase commitments to action. As a result, he developed the Disciplined Listening Method, transitioned to serving as an executive resource, and founded InQuasive, Inc. Michael created the Disciplined Listening Method by integrating current business communication research and best practices with components of four nonconfrontational interview and interrogation techniques. The resulting educational content represents a new and in-depth approach to applying strategic, ethical observation and persuasion techniques across the spectrum of business conversations.

Companies have invited Michael, government agencies, and executive groups to facilitate his programs across the United States, Canada, the United Kingdom, Ireland, Europe, Africa, and the Middle East. He has led over one thousand programs and educated over ten thousand participants from over 50 countries. He leads programs and advisory sessions designed to teach participants to activate the truth in the areas of leadership communication, sales, negotiation, conflict resolution, customer service, candidate interviews, family conversations, and public speaking/influential instruction.

Michael goes well beyond facilitating and advising. He applies customized content specifically designed to meet the needs of each participant with a humorous and intelligent delivery style. His diligent preparation, attention to each participant's concerns, and added context coalesce to drive home the learning objectives. With Michael, it's never a presentation, seminar, or advisory session; it's always an experience.

Enjoying this episode? Get access to sample advanced training episodes here: www.firmsconsulting.com/promo

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285: Why coding is overrated: LAB Study

285: Why coding is overrated: LAB Study

The CEO of LAB asked us to provide some perspective on three questions. (1) Should LAB, a bank, make coding a mandatory skill-set for new hires? (2) How should LAB position itself against other development finance banks? (3) What is the main benefits case we see in the study? Question 3 was answered in the live blog. Question 2 will be answered in the live-blog soon. This is the answer to question 3. Related: - You learn about LAB study from our Live-blogging a Financial Service Stratey Study - You also learn financial modeling with videos and ppts from our Strategy Library

25 Syys 201517min

284: Big Changes to Firmsconsulting website

284: Big Changes to Firmsconsulting website

This podcast explains the member changes we will soon make to the Firmsconsulting website. We are rolling out a new way to track contributions from members and reward members for their contributions and support.

19 Syys 20158min

283: Why tier-2 firms operate like Nigerian Gangsters

283: Why tier-2 firms operate like Nigerian Gangsters

This slightly humorous podcast draws an analogy to Nigerian gangsters (or is it "gangstas") in a famous sci-fi movie and software counterfeiters to explain the problems tier-2 firms create in their obsession to replicate BCG's analytics tools, toolkits and templates. Related: You can find previous in-depth discussion and comments on our site.

13 Syys 20158min

282: Why Tier-2 firms will never catch BCG or McKinsey

282: Why Tier-2 firms will never catch BCG or McKinsey

This podcast explains the common mistake all rivals, tier-2 firms, to McKinsey and BCG make: they value the wrong skills BCG has. This podcast explains the 4 capabilities a firm must have and how to use them: (1) Values (2) Strategy approach (3) Analytics (4) Ability to draw insights We can all agree that everyone is obsessed with the analytics at their peril. Tier-2 firms are truly shocked when they apply the same analytics as McKinsey but get a different result and still cannot raise their standing in a client's eyes. There is a reason for that. Related: - Interview a Deloittee Strategy and Operation Principal - Deloitte IT Strategy and McKinsey BTO

7 Syys 201514min

281: Are you a consulting leader?

281: Are you a consulting leader?

Many of us rely on titles to determine if we becoming leaders in a consulting firm. This podcast provides a more important of definition of consulting leadership: who does the consulting firm turn to in times of crises and how do they do so? In fact, you will see that a leader in a consulting organization can be as young as an analyst and a partner may not be a leader. In fact the level of candor between you and the existing leadership is the only measure that matters. This podcast explains this concept with various examples Related: - Competing with a high performing consultant - Learn all about consulting from our Consulting Offer

1 Syys 201513min

280: Consulting EQ

280: Consulting EQ

Those of you who follow my podcasts would know that I place an incredible amount of emphasis on not just being good at structuring issues and analyses, but also the way you manage people: consulting EQ. Learn more about the consulting EQ here Related: - Detailed videos about consulting EQ (managing, communication, motivating, coaching and mentoring clients and consultants) can be found in our detailed corporate strategy training library

26 Elo 201515min

279: Sell-On Strategy Work

279: Sell-On Strategy Work

What happens if you are doing a smaller study, but you identify an opportunity to sell-on a larger, more lucrative and glamorous strategy study? In this podcast I explain how the opportunity for sell-on strategy work is evolving at LAB, the financial services client whose strategy study we are live-blogging, and how an elite firm would handle the situation. It has nothing to do with sales. Related: - Learn more about strategy from our corporate strategy training - strategy library

20 Elo 201515min

278: Myth of the Technology Strategy Study

278: Myth of the Technology Strategy Study

Readers in other sectors like financial services, energy, retail, automotive etc., make a massive mistake when looking at the technology strategy study training we have up on the site. They assume that the study will not train them about corporate strategy since it is about corporate strategy for technology company. That is major flaw. This podcast elaborates on some of these reasons: 1. Every corporate strategy study must be done for a client in a sector. Therefore it is impossible to find corporate strategy training which is generic - that is, not specific to a sector. 2. The thinking, techniques and training applied to one sector is designed to be applied to any sector. 3. Even if you worked in financial services and we loaded the financial services strategy study shortly, a sector is so large, the study may not even touch the issues you want to learn - therefore focus on the techniques used versus trying to copy content across for your own studies. Do not get into the habit of simply copying analyses.

14 Elo 20154min

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