Meet ULAP. The Enterprise Communications Vendor That's NOT Jumping on the AI Bandwagon
CX Today7 Tammi 2025

Meet ULAP. The Enterprise Communications Vendor That's NOT Jumping on the AI Bandwagon

CX Today's Charlie Mitchell hosts Dom McDonald, CEO of ULAP. They introduce ULAP Voice and how the solution ensures compliance in enterprise communications, with a non-AI led strategy. In doing so, they discuss: What makes ULAP Voice unique?Why does ULAP takes a non-AI-led approach?Examples of how regulators might influence the adoption of solutions like ULAP VoiceChallenges and priorities that lead customers to choose solutions like ULAP VoiceWhat innovations or features is ULAP prioritizing...

Jaksot(368)

Frontier Airlines Discusses Its Decision to Ditch Telephone Customer Service

Frontier Airlines Discusses Its Decision to Ditch Telephone Customer Service

Watch on YouTube. CX Today's Rob Scott hosts Leonardo Declich, Director, CX Digital Transformation at Frontier Airlines. We reflect on why Frontier chose to get rid of its contact center voice channe...

27 Kesä 20233min

Sprinklr’s New Generative AI Innovations: An Inside Look

Sprinklr’s New Generative AI Innovations: An Inside Look

Watch on YouTube. CX Today's Charlie Mitchell hosts Buddy Waddington, an Insights & AI Solutions Specialist Manager at Sprinklr. We break down Sprinklr AI+, the CX vendor's new suite of Generative AI...

23 Kesä 202320min

Topic & Sentiment Analysis In the Contact Center: Definitions, Use Cases, & Benefits

Topic & Sentiment Analysis In the Contact Center: Definitions, Use Cases, & Benefits

Watch on YouTube. CX Today's Charlie Mitchell hosts John Ortiz, Technology Sales Manager at MiaRec. We consider the topic and sentiment analysis in the contact center, discussing: Definitions for top...

19 Kesä 202320min

5 Value-Adding Conversational Intelligence Use Cases for Contact Centers

5 Value-Adding Conversational Intelligence Use Cases for Contact Centers

Watch on YouTube. CX Today's Charlie Mitchell hosts Tatiana Polyakova, Chief Operating Officer at MiaRec. We discuss five contact center use cases for conversational intelligence solutions. These are...

15 Kesä 202321min

Thule Discusses Its Customer Experience Transformation & Shares Key Learnings

Thule Discusses Its Customer Experience Transformation & Shares Key Learnings

Watch on YouTube. CX Today's Charlie Mitchell hosts Zachary Dugas, Global Product Owner of Content Management Systems & SaaS at Thule. We discuss Thule's customer experience transformation process, c...

14 Kesä 20239min

Creating Consistent CX is Key to Customer Retention

Creating Consistent CX is Key to Customer Retention

Watch on YouTube. CX Today's David Dungay hosts David Butler, SVP of Product & Strategy, Glance Networks. In this session we discuss the following: Where do you see organisations struggle when it com...

5 Kesä 202315min

The Latest on Zoom's AI Assistant, Twilio's Losses, & a Possible RingCentral-8x8 Merger

The Latest on Zoom's AI Assistant, Twilio's Losses, & a Possible RingCentral-8x8 Merger

Watch on YouTube. CX Today's Charlie Mitchell presents the latest trending news from the customer experience world. He's joined by four prominent CX analysts to dissect the latest stories from the spa...

2 Kesä 202323min

The Latest Big CX News on Private GPT, Alexa 2.0 & the 'Godfather of AI'

The Latest Big CX News on Private GPT, Alexa 2.0 & the 'Godfather of AI'

Watch on YouTube. CX Today’s Charlie Mitchell presents the latest trending news from the conversational AI space. He’s joined by four of the brightest minds in conversational AI to dissect the latest ...

16 Touko 202333min