How AI Agents Are Redefining Customer Experience with Adrian McDermott, CTO at Zendesk

How AI Agents Are Redefining Customer Experience with Adrian McDermott, CTO at Zendesk

When will customer service be run entirely by bots? Today, we're talking to Adrian McDermott, CTO at Zendesk, about how AI agents are transforming customer experience. We discuss why automation drives escalation instead of elimination, how Zendesk is moving from seat-based to outcome-based pricing with their resolution platform, and why the future of leadership requires being more like a slot machine than a vending machine. Thank you to Digital Ocean for sponsoring this episode. For simple cloud and powerful AI that’s built to scale, check out Digital Ocean here. All of this right here, right now, on the Modern CTO Podcast! To get learn more about Zendesk, check out their website here.

Episoder(866)

#169 Larry Robinson - CTO at Clear Capital

#169 Larry Robinson - CTO at Clear Capital

Today we are talking to Larry Robinson, the CTO at Clear Capital. And we discuss the lessons learned from a lifelong entrepreneur, the innovation they are bringing to real estate valuation, and what Run, Grow, Transform means in the context of running a business. All of this, Right here, Right now, on the Modern CTO Podcast!

1 Mai 20201h 1min

#168 Derek Knudsen - CTO at Alteryx

#168 Derek Knudsen - CTO at Alteryx

Today we are talking to Derek Knudsen, the CTO at Alterx. And we discuss the future of making machine learning more accessible, optimizing engineering teams to be successful, and a unique take on the skills necessary to navigate your way to the top of an organization. All of this, right here, right now, on the Modern CTO Podcast!

29 Apr 20201h 2min

#167 Jean-Michel Lemieux - CTO at Shopify

#167 Jean-Michel Lemieux - CTO at Shopify

Today we are talking to Jean-Michel, the CTO at Shopify. And we discuss what it takes to build a product focused culture, how Shopify is removing the barrier to entrepreneurship, and why building a backpack full of knowledge will give you a competitive edge in problem solving. All of this, right here, right now, on the Modern CTO Podcast!

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#166 Red Hat CTO - Chris Wright

#166 Red Hat CTO - Chris Wright

Today we are talking to Chris Wright, the CTO at Red Hat. And we discuss the evolution of the open source movement, an amazing explanation of Edge Computing, and how the organization is planning an all virtual experience for Red Hat Summit 2020 on April 28-29. All of this, right here, right now, on the Modern CTO Podcast!

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#165 Ford Motor Co CTO - Ken Washington

#165 Ford Motor Co CTO - Ken Washington

Today we are talking to Ken Washington, the CTO at Ford Motor Co. And we discuss their next gen technology behind the all new Mach - E, how Ford is stepping up to produce ventilators and PPE for Covid-19, and actionable steps you can take to set your team up for success. All of this, right here, on the Modern CTO Podcast!

8 Apr 202045min

#164 Jessica Hall & Scott Varho - 3PIllar Global

#164 Jessica Hall & Scott Varho - 3PIllar Global

Today we are talking to Jess Hall and Scott Varho from 3pillar Global. And we discuss their new podcast “The Innovation Engine”, why building products is a deeply human experience, and how language can be an unconscious indicator of team behavior. Stay tuned after the podcast for a quick preview of their new podcast “The Innovation Engine” All of this, right here, right now, on the Modern CTO Podcast!

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#163 IGNW CTOs Phil Taylor and John Wynkoop

#163 IGNW CTOs Phil Taylor and John Wynkoop

Today we are talking to John Wynkoop and Phil Taylor of IGNW. And we discuss ways to put servant leadership into practice, the exciting future of truly distributed computing models, and why the cloud is a pattern, not a place. All of this, right here, right now, on the Modern CTO Podcast!

1 Apr 20201h 29min

#162 SPECIAL EPISODE - Remote Transition w/ Brad Sousa

#162 SPECIAL EPISODE - Remote Transition w/ Brad Sousa

Today we have another special episode with Brad Sousa, the CTO at AVI Systems about going remote, fun ways to keep the team positive, and how AVI systems is helping other companies be successful with their remote transition. All of this, right here, right now, on the Modern CTO Podcast!

27 Mar 202030min

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