How not to plan - Les Binet & Sarah Carter
Uncensored CMO15 Mar 2023

How not to plan - Les Binet & Sarah Carter

Les Binet and Sarah Carter are planning royalty. Starting out at the iconic BMP, the agency which evolved over time to become adam&eve today, they are the planners behind many famous campaigns. Not least John Lewis which lasted an impressive 14 years. A few years ago their popular myth busting column turned into the well known book ‘How Not to Plan’ taking conventional wisdom and turning it on its head. I catch up with the dynamic duo to pick their considerable brains on the topics they think marketers least understand.

Talking points from this episode:

  • The real godfather of effectiveness
  • How John Lewis changed Christmas
  • Les & Sarah pick a favourite ad
  • Why vignette ads are a cop out
  • What the John Lewis econometrics reveals about the campaign
  • Why you should make people feel something not show them feeling
  • Jon discovers the Long & the Short of it
  • The best way to really upset Les
  • That famous key visual
  • Can you ever achieve both long & short at the same time
  • Why consumers don’t give a s**t
  • How myth busting inspired the book
  • Being turned down by Marketing Week
  • Why there are more P’s than Promotion
  • How to involve planners early
  • The BMP Philosophy of planning
  • How not to get caught Short
  • Why 60% of campaign results are long term
  • How not to be consistent
  • Knowing what to change and when to change it
  • What advertisers can learn from designers
  • A little plug for Orlando’s fluent device work
  • It’s only advertising and no-one died
  • The case for animals and music
  • How not to make sense
  • How not to change your pricing
  • Why EPOS data switched spend from communication to price promotion
  • Digital attribution is the new price promotion
  • The more detailed the measurement the worse the marketing has got
  • Jon shares his only Effie case study
  • How not to be different
  • Why how you say something matters more than what you say
  • Les takes down the idea of loyalty
  • The one topic which wasn’t covered in the book
  • Finding things to get angry about

Episoder(219)

How confused.com challenged the meerkats on smaller budgets - Sam Day

How confused.com challenged the meerkats on smaller budgets - Sam Day

Now in this episode, we're talking about one of the most competitive markets in the world - insurance comparison. Anyone who's followed this market will know just how intense it is. And how do you build a brand when you don't have a product yourself, but you're selling someone else's product? Well, it's one of those situations where marketing is all important and advertising can make all the difference to your success.I'm catching up with Sam Day, who's been the CMO of confused.com, for the past 6 years, who successfully challenged this market and taken it from 4th to 2nd place on very limited budgets. So I want to find out from Sam the secret behind the success of the campaigns that he's run over the last few years, how he's transformed their business and what his plans are for the future.LinksJon's LinkedInJon's TwitterWatch the Uncensored CMO on YouTubeTimestamps00:00 - Intro03:53 - Sam’s advice to a young marketer06:27 - Sam’s greatest failure08:44 - Management and leadership advice12:27 - The secret to an extended CMO tenure19:41 - Getting c-suite buy in with data22:50 - Consistency24:26 - Marketing when you don’t have a product26:01 - Brand vs price28:43 - Why name the brand after the problem (confused.com)31:24 - Branding against one of the best branded characters of all time34:02 - Why there’s no silver bullet for success37:02 - Spontaneous awareness - how to win an effie39:50 - Selecting an agency42:01 - Great examples of populous advertising44:14 - How agencies should pitch to CMOs49:39 - What’s next for Sam Day

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Reloaded: How to be a successful challenger - Adam Morgan (2020)

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Today I'm revisiting episode 3, with Adam Morgan, founder of eatbigfish and author of Eating The Big Fish, The Pirate Inside and A Beautiful Constraint to find out what it takes to become a successful challenger. Adam shares his tips for creating a challenger brand, transforming your culture and the power of constraints to driving innovation.In this episode:Why being No.2 is betterHow he turned the anger of his project being shelved into a career-defining opportunityBeing turned down by Phil Knight and where the idea of a Challenger brand came fromThe importance of over-commitment and being obsessed with executionHow Tony’s Chocolonely have become a truly challenger brandHow to be a pirate in the navy without getting firedWhat you can learn from a catwalk show and how constraints can turn into your greatest advantageThe curse of data and how it leads us to a decline in creativityThe furtile zero and what to do with no budgetAdam shares his worst career momentWhy the meeting is never really the meeting and why the Japanese fall asleep in meetingsThe one thing Adam has never told anyone beforeFollow me:Twitter | @uncensoredCMOLinkedInContact me:Website | www.uncensoredcmo.comEmail – jon@uncensoredcmo.comAdam Morgan:Twitter | @eatbigfishwww.eatbigfish.comEating The Big FishThe Pirate InsideA Beautiful Constraint

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Top 10 marketing and behavioural science insights with Nudge host, Phill Agnew

Top 10 marketing and behavioural science insights with Nudge host, Phill Agnew

Today I'm joined by Phill Agnew, senior product marketer at Buffer and host of Nudge, the only podcast dedicated to consumer psychology, and the other podcast that regularly hits the top spot of the UK marketing charts. In this episode we share 5 behavioural science "nudges" and 5 marketing lessons that we've taken from our respective podcasts and careers.LinksNudge podcastJon's LinkedInJon's TwitterPhill's LinkedInPhill's TwitterTimestamps00:00 - Intro01:19 - How did Phill get into podcasting04:03 - Bonus Nudge - The Halo Effect06:29 - Nudge 5 - The Labour Illusion09:40 - Marketing Lesson 5 - The Power of Getting Fired13:25 - Nudge 4 - The Pratfall Effect19:26 - Marketing Lesson 4 - The Power of Purpose24:49 - Nudge 3 - The Curiosity Gap30:03 - Marketing Lesson 3 - Be Distinctive35:26 - Nudge 2 - Social Proof41:14 - Marketing Lesson 2 - The Power of Creativity45:10 - Nudge 1 - Fresh Start Date48:59 - Marketing Lesson 1 - The Power of Consistency

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How Just Eat used celebrities and jingles to help them become market leader - Susan O'Brien

How Just Eat used celebrities and jingles to help them become market leader - Susan O'Brien

Today I'm joined by Susan O'Brien, who is the VP Brand at Just Eat Takeaway. Just Eat are famous for their ads with celebs such as Snoop Dogg and Katy Perry, but are even more well known for their catchy jingle "Did somebody say...?". In this episode we break down Susan's career and how to make such an effective campaign.Timestamps00:00 - Start01:16 - How Susan got into marketing03:43 - Freelancing07:30 - The secret to longevity as a marketer09:44 - The realities of being a CMO14:25 - The CMO’s view on Cannes16:44 - The “Did Somebody Say” campaign20:54 - The impact of audio branding24:11 - Operating in a fiercely competitive market26:01 - Choosing to invest in celebrity talent / Snoop Dogg29:06 - From Snoog Dogg to Katy Perry31:31 - Secret to an effective client agency relationship32:44 - Coming up with new ideas35:47 - Using your gut vs using the data39:35 - Advice to marketers in scale ups

13 Des 202343min

No GUT no glory; from startup to Cannes Lions agency of the year in 5 years - Anselmo Ramos

No GUT no glory; from startup to Cannes Lions agency of the year in 5 years - Anselmo Ramos

Anselmo Ramos is the co-founder and Creative Chairman of GUT, a global independent creative agency with offices worldwide. He, along with his co-founder Gaston Bigio, opened GUT in 2018 with the goal of being the go-to agency for the world’s biggest brands, including Popeyes, Philadelphia Cream Cheese and Tim Hortons, among others, who are looking to do brave work and long-term bold brand building. Prior to co-founding GUT, Anselmo was the co-founder of award-winning global creative agency DAVID, and he was also previously the Chief Creative Officer of Ogilvy Brazil.Timestamps00:00:00 - Start00:01:04 - Why Anselmo is an ad nerd00:03:12 - Favourite Ogilvy quotes00:07:38 - Most proud of from time at Ogilvy00:17:20 - Founding the DAVID agency00:18:43 - Founding the GUT agency00:20:55 - Being an independent agency00:25:35 - Winning business in the early days00:30:30 - What makes a great CMO?00:33:00 - How to find good clients00:37:30 - Agency of the year00:40:59 - Stand out Grand Prix winners00:45:29 - The one line brief00:47:05 - Who else is doing great work?00:48:46 - Scaling while staying true to your values01:02:06 - Expansion

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Creativity, Christmas and a Cardiac Crisis - Vicki Maguire, Havas

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Vicki Maguire is the Chief Creative Officer at Havas London, responsible for some of the best ads of all time. Notably Asda's Elf ad in 2022 which is the happiest ad we've ever seen at System1, and the British Heart Foundation campaign with Vinnie Jones that literally saved lives.Timestamps00:00 - Start02:41 - Vicki’s background07:32 - How Vicki got into advertising11:53 - British Heart Foundation and Vinnie Jones20:30 - The Asda Elf Ad with Will Ferrell35:39 - Taika Waititi and Michael Buble campaign46:13 - Cannes Lions judging

29 Nov 202352min

How Airbnb bounced back from losing 80% of their business with long term brand building - Nancy King

How Airbnb bounced back from losing 80% of their business with long term brand building - Nancy King

Nancy King is the VP of Marketing at Airbnb. She leads Airbnb's global brand marketing team, performance marketing, marcom and social media teams. Prior to Airbnb, Nancy 20 years working across a mix of agencies, start-ups and as a founder of a strategy consultancy.Timestamps00:00 - Intro00:48 - Nancy’s background as a creative05:16 - What can people learn from both agency and client side experience07:08 - Origins of Airbnb08:42 - The phases of Airbnb09:54 - Losing 80% of the business overnight17:47 - Deciding to re-invest in advertising21:23 - The challenges of not owning your product25:03 - The best Airbnb ads26:52 - Making creative in-house rather than using agencies30:00 - The impact culture has on the work at Airbnb31:51 - Working in a founder-led business35:12 - How Nancy’s role has changed40:12 - Power of industry events42:00 - The most expensive Airbnb

22 Nov 202344min

The divided brain, attention and how we see the world - Dr Iain McGilchrist

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Dr Iain McGilchrist is a psychiatrist, writer, and former Oxford literary scholar. McGilchrist came to prominence after the publication of his book The Master and His Emissary, subtitled The Divided Brain and the Making of the Western World. His work formed the basis of Orlando Wood's books on advertising, Lemon and Look Out.Timestamps00:00 - Intro01:09 - Iain McGilchrist background06:05 - Hasn’t the myth of the right and left brain been debunked12:48 - The changes in society based on right brained dominance16:36 - Are we seeing a left to left brained shift in society today?22:10 - How are the big discoveries made?24:39 - How understanding attention could change the world26:34 - How the left and right brains do things differently29:19 - Is attention crested by us or the world around us?31:18 - Can we train ourselves to be more right-brained?35:13 - AI asks Iain a question37:13 - How did Orlando Wood connect with Iain McGilchrist45:02 - Orlando’s most profound piece of Iain’s work

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