SPI 846: We Let the Customers Down (And Here Was My Response)

SPI 846: We Let the Customers Down (And Here Was My Response)

#846 Building a strong connection with your followers means showing them you care, even when things go wrong. That's why doing what feels right is part of my DNA in business. It might be difficult or cost time and money, but owning up to mistakes and going the extra mile to fix them makes all the difference! In today's episode, I share a story about a partnership with a company that resulted in four unhappy customers. That's unacceptable when the trust I've built is on the line. Listen in because you'll hear how I worked with Whatnot, the live shopping service I was streaming on for my Deep Pocket Monster audience, to make up for this error. This is about taking responsibility and learning from mistakes to make anyone affected by them feel heard and valued. Navigating these situations can be tricky, though. Tune in to hear about my approach! Show notes and more at SmartPassiveIncome.com/session846.

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Episoder(916)

SPI 197: Behind the Scenes of Writing Will It Fly?

SPI 197: Behind the Scenes of Writing Will It Fly?

#197: Today, I'm talking about the "why" and the "how" of writing my new book, Will It Fly? I share how I knew I'd stumbled onto the topic for my next book and the self-publishing strategies I used to launch my route. Podcast show notes available here: https://www.smartpassiveincome.com/session197 See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

20 Jan 201640min

SPI 196: How to Level Up Your Life with Steve Kamb

SPI 196: How to Level Up Your Life with Steve Kamb

#196: Steve Kamb from Nerd Fitness joins me to talk about his new book, Level Up Your Life. Hear the story behind Steve's devoted, close-knit following, how he put his personality into his business, and how he has built an incredibly close-knit following. Podcast show notes available here: https://www.smartpassiveincome.com/session196 See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

13 Jan 201651min

SPI 195: Carrie Clark and Her SPI Reader Success Story

SPI 195: Carrie Clark and Her SPI Reader Success Story

#195: I'm kicking off 2016 with an incredible success story from a very special guest, Carrie Clark. Hear how Carrie built and monetized her online speech therapy business. We discuss how Carrie built her membership program, and how she provides value to her members. Podcast show notes available here: https://www.smartpassiveincome.com/session195 See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

6 Jan 201635min

SPI 194: (Updated Recording) Types of Passive Income Generated Online and What to Expect From Each – Part 3

SPI 194: (Updated Recording) Types of Passive Income Generated Online and What to Expect From Each – Part 3

#194: Learn how to explore passive income business models that will help you break free from trading your time for money once and for all. In this episode, learn how to make money with membership sites and software products. Podcast show notes available here: https://www.smartpassiveincome.com/session194 See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

30 Des 201543min

SPI 193: (Updated Recording) Types of Passive Income Generated Online and What to Expect From Each – Part 2

SPI 193: (Updated Recording) Types of Passive Income Generated Online and What to Expect From Each – Part 2

#193: Part two of my updated episode regarding generating passive income online, plus wisdom I've gathered from my own experiences with passive income. Learn how to generate passive income from affiliate marketing, advertising, e-books, podcasts, and online courses. Podcast show notes available here: https://www.smartpassiveincome.com/session193 See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

23 Des 20151h

SPI 192: (Updated Recording) Types of Passive Income Generated Online and What to Expect From Each – Part 1

SPI 192: (Updated Recording) Types of Passive Income Generated Online and What to Expect From Each – Part 1

#192: Get my updated information regarding generating passive income online, plus wisdom I've gathered from my own experiences with passive income. Learn all the ways you can generate a passive income online, the crucial difference between passive income and other types of business, and strategies for building your audience, however broad or niche-focused. Podcast show notes available here: https://www.smartpassiveincome.com/session192 See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

16 Des 201548min

SPI 191: When a Product Launch Doesn’t Go as Planned: Inside a Coaching Call with Pat and Robert Kibbe

SPI 191: When a Product Launch Doesn’t Go as Planned: Inside a Coaching Call with Pat and Robert Kibbe

#191: On today's show, I'm sharing a coaching call with Robert Kibbe about everything that happens when a product launch doesn't pan out. We cover strategies for troubleshooting your launch problems, key signs your product is viable and worth launching, and the three-phase process I develop with Robert to build his audience and drive sales. Podcast show notes available here: https://www.smartpassiveincome.com/session191 See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

9 Des 201553min

SPI 190: Step-by-Step Product Creation with Bryan Harris

SPI 190: Step-by-Step Product Creation with Bryan Harris

#190: Today I've got Bryan Harris on the show to talk about his step-by-step formulas for designing, launching, and maximizing profit from your online product. Learn how to get your first 1,000 email list subscribers, the three questions to ask yourself when building your first product, and Bryan's Poster Boy Formula. Podcast show notes available here: https://www.smartpassiveincome.com/session190 See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

2 Des 20151h 10min

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