How AI Agents Are Redefining Customer Experience with Adrian McDermott, CTO at Zendesk
Modern CTO1 Dec

How AI Agents Are Redefining Customer Experience with Adrian McDermott, CTO at Zendesk

When will customer service be run entirely by bots? Today, we're talking to Adrian McDermott, CTO at Zendesk, about how AI agents are transforming customer experience. We discuss why automation drives escalation instead of elimination, how Zendesk is moving from seat-based to outcome-based pricing with their resolution platform, and why the future of leadership requires being more like a slot machine than a vending machine. Thank you to Digital Ocean for sponsoring this episode. For simple cloud and powerful AI that’s built to scale, check out Digital Ocean here. All of this right here, right now, on the Modern CTO Podcast! To get learn more about Zendesk, check out their website here.

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#1 Adrian Djura CTO of Eipix Entertainment

#1 Adrian Djura CTO of Eipix Entertainment

Today’s episode is with Adrian Djura who is the CTO of Eipix Entertainment. Adrian went in with no venture money and began as a co-founder of Eipix Entertainment. He then used the money from their first contract making their video game to bootstrap their company and grow from 2 to over 300 employees in six years. They are making 20 games per year and are a world leader in global gaming. Adrian wrote the scripting language to efficiently develop the game. During this episode, he talks about VR and consumer behavior along with the game he designed in partnership with Amazon Alexa called “Path of discovery Europa” which can be played through the use of Voice.

10 Dec 201728min

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