When It All Goes Wrong: Effective Conflict Resolution

When It All Goes Wrong: Effective Conflict Resolution

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00:01:18 In an article published in the Journal of Managerial Sciences in 2009

00:01:48 The Different Types of Conflict

00:02:02 Not all conflict is the same—take a look at some variants: Affective Conflict

00:02:23 Substantive Conflict

00:02:45 Conflict of Interest

00:03:02 Retributive Conflict

00:03:19 Conflict in Values

00:03:33 Goal Conflict

00:03:39 Displaced Conflict

00:04:29 The Thomas Kilmann Model

00:05:34 1. Competing

00:06:22 2. Avoiding

00:07:17 3. Accommodating

00:08:01 4. Collaboration

00:08:48 5. Compromising

00:09:36 VOMP

00:09:58 Ventilation

00:10:48 Ownership

00:11:53 Moccasins

00:12:20 Plan

00:14:24 Uh Oh—We Talked and There’s Still Conflict

00:15:21 How to Master High-Stakes Discussions and Stabilize Intense Emotions

00:19:17 How to Navigate a Crucial Conversation

• Conflict is inevitable whenever people differ, but it can be managed with grace and tact. Try to understand the type of conflict: affective, substantive, conflict of interest, retributive, conflict in values, goal conflict, or displaced conflict from somewhere else.

• According to the Thomas Kilmann model, people come into conflict simply because they have different ideas, values, motivations, or wants. There are five conflict-resolution strategies according to degree of empathy and assertiveness: competing, avoiding, accommodating, collaborating, and compromising. Each has pros and cons and is best used in specific circumstances. Compromising (medium assertiveness and medium empathy) is usually a good bet all around.


#Affective #Collaboration #Compromising #Conflict #CrosbyKerrMinnoConsulting #DisplacedConflict #Emotion #Empathy #GoalConflict #Kilmann #ProfessorAbdulGhaffar #QurtubaUniversity #RalphKilmann #RetributiveConflict #ThomasKilmann #Ventilation #RussellNewton #NewtonMG #PatrickKing #PatrickKingConsulting #SocialSkillsCoaching #HowtoSpeakEffectively #WhenItAllGoesWrong:EffectiveConflictResolutionPatrickKing

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Telling The Third Story

Telling The Third Story

In conflict, try to imagine a neutral observer and the “third story” theyd tell so you can identify a set of facts about the situation that both parties can agree on. Harmonious relationships begin when we abandon our egoistic need to be right.

3 Jan 202211min

The Block Of Close-Mindedness, Concluded

The Block Of Close-Mindedness, Concluded

Our attitude toward new information determines the extent of our learning. If we are “soldiers” who seek only to defend the beliefs we already have, we don’t grow or learn. But as “scouts” we learn for its own sake, reaching out in curiosity and receptivity. We aren’t afraid of the truth; instead we actively seek to learn from it and improve ourselves.We all have a native perspective, a set of assumptions, a non-neutral attitude and even unconscious bias. Yet, we all believe that we are the unbiased ones who look at everything objectively and without letting our emotions cloud our judgement. We only develop as people when we become conscious of these fallacies—and conscious of our ability to choose something different.Part of critical thinking is deliberately seeking out evidence against our chosen beliefs, rather than only seeking data that confirms them. Look for reputable sources and inform yourself about various things that are important to you. Inevitably, you’ll discover that some of your beliefs were mistaken or simply naïve, but that is a surefire sign of growth as well.If all else fails, abide by Darwin’s Golden Rule of trying to poke holes in your own argument. After all, it’s better if you do it rather than someone else.Questions or comments regarding the podcast? Email the show at KingPodcast@NewtonMG.com or let us know what you think at http://bit.ly/pkcommentHear it here - https://bit.ly/thinkwithintentionkingShow notes and/or episode transcripts are available at https://bit.ly/social-skills-shownotesLearn more or get a free mini-book on conversation tactics at https://bit.ly/pkconsultingFor narration information visit Russell Newton at https://bit.ly/VoW-homeFor production information visit Newton Media Group LLC at https://bit.ly/newtonmg#ConfirmationBias #MentalBlock #TheBlockOfClose-MindednessConcluded #RussellNewton #NewtonMG #PatrickKing #PatrickKingConsulting #SocialSkillsCoaching #ThinkwithIntention

31 Dec 202112min

The Thrill Of Uncertainty

The Thrill Of Uncertainty

You may appear more attractive when people are unsure of your feelings for them, so dont be too transparent too early on. Give compliments, but let their meaning be ambiguous.Keep the words flowing by buying me a coffee.Show notes and/or episode transcripts are available at https://bit.ly/social-skills-shownotesLearn more or get a free mini-book on conversation tactics at https://bit.ly/pkconsulting

29 Dec 20216min

Assume People Are Doing Their Best

Assume People Are Doing Their Best

Assume noble intent and that people are doing their best. This will put you in a proactive, generous, and optimistic frame of mind that will inspire the best from others and keep you open to solutions and possibilities. Be kind and seek the moral high ground just because!Hear it Here - https://bit.ly/IntentionalCommunicationKingShow notes and/or episode transcripts are available at https://bit.ly/social-skills-shownotesLearn more or get a free mini-book on conversation tactics at https://bit.ly/pkconsulting#nobleintent #nobleintentions #positiveintent #AssumePeopleAreDoingTheirBest #RussellNewton #NewtonMG #ThinkwithIntention #PatrickKing #PatrickKingConsulting #SocialSkillsCoaching

26 Dec 202111min

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