008 - A Conversation with Henry Harteveldt
Industry analyst Henry Harteveldt shares his September 11 story, along with observations and analysis from the post 9/11 period in terms of airline security, customer experience, and technology.
7 Sep 202134min
007 - Brett Snyder's Story
Brett Snyder, then an analyst at America West Airlines, shares his September 11, 2001 story.
2 Sep 202110min
006 - Tim Knowling's Story
Tim Knowling, then in Revenue Management with American Airlines, shares his September 11, 2001 story.
2 Sep 202115min
005 - Scott Nason's Story
Scott Nason, retired Vice President with American Airlines, shares his September 11, 2001 story.
2 Sep 20217min
004 - Ken Jenkins' Story
Ken Jenkins, manager of American Airlines' Customer Assistance Relief Effort team shares his story from September 11, 2001
2 Sep 202119min
003 - Mark Mitchell's Story
Mark Mitchell, then General Manager for American Airlines at LaGuardia Airport shares his story from September 11, 2001.
2 Sep 202111min
002 - Mitchell Mahoney's Story
Mitchell Mahoney, an American Airlines reservations agent in Fort Worth during 9/11 tells his story and connection with United Flight 93.
2 Sep 202114min
001 - Eric Olesen's story
September 11, 2001 thru the voice of Eric Olesen (Manager, Customer Services Planning at American Airlines, Fort Worth, TX)
11 Sep 202021min
