Why are people so afraid of Universal Credit?

Concern over Universal Credit has been bubbling away for well over a year now as it's slowly rolled out across the country. The first thing the new Work and Pensions Secretary Amber Rudd said about the programme she took over this week is that it "can be better" and that she’ll listen to people’s concerns. John Owen from the BBC’s Victoria Derbyshire programme tells us why it all seems to be going wrong. Producers: Heidi Pett and Georgia Coan Editor: John Shields