Salesforce Operations & Support

Some of the benefits of outsourcing Salesforce Operations are reduced costs, access to expertise, reduced downtime, and an opportunity to tighten the focus on your organization’s core competencies. In this podcast Andy Forbes talks to Mark Brackenhoff, a Managed Services Project Manager with Capgemini America, and Francois Arbeille, a Project Manager with Capgemini America, about Salesforce Operations, how to outsource Salesforce Operations, and some of the opportunities to increase the ROI for Salesforce Operations.