CQI vs. Innovation in IT: Catch 22

Continuous Quality Improvement (CQI) in IT mandates that we implement standardized processes to ensure predictable execution and results and reduce error probabilities. Innovation on the other hand requires us to break the mold and think out of the box and even make mistakes. How can these two co-exist in an IT organization and deliver optimum value?

Guest 1: William H. Morgan, Executive Vice President and Chief Information Officer, The Philadelphia Stock Exchange (PHLX)

Guest Bio: https://www.ciotalknetwork.com/contributor/william-morgan/

Guest 2: Sandra Palumbo, Research Fellow, The Yankee Group

Guest Bio: https://www.ciotalknetwork.com/contributor/sandra-palumbo/

More on this Episode: https://www.ciotalknetwork.com/cqi-vs-innovation-in-it-catch-22/

More on Innovation: https://www.ciotalknetwork.com/topics/innovation/

More on CXO: https://www.ciotalknetwork.com/topics/cxo/

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