Always Up IT: Beyond SLAs

Many organizations require virtually 100% uptime. This means more than just implementing internal or vendor SLA's. How exactly do you train people and develop a 100% uptime culture? What kind of technologies and processes do you have to put in place?

Guest 1: Steven Rubinow
Title: Executive Vice President & Chief Information Officer, NYSE EURONEXT

Guest 2: Imad Mouline
Title: Chief Technology Officer, Gomez, Inc.

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