Third-party AI risk: the vendor questions CX must ask (before procurement signs)

Find out why leaders are rushing into AI under pressure from boards, competitors, and vendors, often without truly understanding how it works or putting the right guardrails in place. Adrian explains how agentic AI and highly interconnected cloud systems are driving up complexity, risk, and consumer concern around data security and privacy. From there, they get practical: what third-party AI risk actually means, why customers always blame the brand (not the vendor), and how things typic...