California Targets Surveillance Pricing, What It Means for Retail, Grocery, and Hotels
Francesca Roche sits down with Sarah Bruno, a Partner in the Emerging Technologies Group at Reed Smith, to discuss the recent investigative sweep by California’s Attorney General targeting retail, gro...
27 Helmi 22min
Command, Not Control: Surviving Social CX Without Losing Your Soul - Sprinklr
Customers don’t complain in private anymore. They post. They tag. They amplify. And they expect a response before the next refresh. In this CX Today conversation, Rob Wilkinson speaks with Anish Singa...
25 Helmi 21min
Human In The Loop Is Becoming CX’s New Skills Crisis
Human in the loop is quickly moving from an AI buzzword to a real operating requirement for customer experience teams. In this episode of Human in the Loop, we dig into what AI oversight means in prac...
23 Helmi 18min
Pindrop Takes on AI Voice Deepfakes: Why Your Contact Center Is Already Under Attack
Sumant Mauskar explains how AI-powered voice fraud is attacking contact centers at scale, why the NICE integration matters, and what bi-directional trust really means Contact centers have an AI proble...
17 Helmi 20min
The Future of RetailWork: Inside Traxlo’s AI-Driven Task Model
In this interview with Paul Vezelis, Co-Founder and CEO of Traxlo, we explore how the platform’s pay-per-task model is reshaping retail operations, diving into operational innovation, workforce flexib...
17 Helmi 11min
Why Customer Service Experience Is Getting Worse (and How Leaders Can Fix It)
In this interview, he explains why service is slipping despite heavy investment, where AI helps (and where it doesn’t), and the practical steps leaders can take to rebuild CSX from the frontline up. ...
16 Helmi 29min
No Breach, Real Risk: The Data Privacy Threats CX Leaders Can’t Ignore
When headlines scream "data leak" but companies claim "no breach," customers are left confused—and trust takes a hit. In this CX Today interview, Ron Zayas, CEO of Ironwall by Incogni, explains why a ...
12 Helmi 17min
