The Dynamics 365 Customer with Steve Scarbrough

The Dynamics 365 Customer with Steve Scarbrough

FULL SHOW NOTES https://podcast.nz365guy.com/5 Lessons learned from successful Dynamics 365 projectsLessons learned from unsuccessful Dynamics 365 projectsCustomer Engagement best practiceTurning around failed projectsPicking up someone else’s failed projectDealing with difficult customersWhen the customer just wants to implement software to solve their business problemsHandling scope creepSix months after go-live, what does customer engagement look likeCustomer differences between, Public Se...

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Your First AI Win: Automate What You Hate

Your First AI Win: Automate What You Hate

Get featured on the show by leaving us a Voice Mail: https://bit.ly/MIPVM In this episode, Esther Angell shares a grounded approach to adopting AI without hype or overwhelm. The conversation focuse...

16 Maalis 21min

Agentic AI: From Hype to Real Work Done

Agentic AI: From Hype to Real Work Done

Get featured on the show by leaving us a Voice Mail: https://bit.ly/MIPVM This episode features a conversation with Daniel Cohen‑Dumani on why many organisations feel stuck on AI despite rapid adv...

15 Maalis 32min

Why AI Fails Without Governance and Information Architecture

Why AI Fails Without Governance and Information Architecture

Get featured on the show by leaving us a Voice Mail: https://bit.ly/MIPVM Simon Hudson explores how organisations can build real AI capability by grounding Copilot and AI tools in strong informatio...

11 Maalis 33min

Build an AI-Ready Culture Without the Hype

Build an AI-Ready Culture Without the Hype

Get featured on the show by leaving us a Voice Mail: https://bit.ly/MIPVM Sam Fankuchen shares how organisations can move beyond AI hype to build real capability. The discussion focuses on creating...

8 Maalis 32min

Why Copilot Adoption Stalls and How to Fix It

Why Copilot Adoption Stalls and How to Fix It

Get featured on the show by leaving us a Voice Mail: https://bit.ly/MIPVM Danny Burlage joins The MVP Show to explore why AI adoption in organisations is stalling and what actually moves it forward. ...

4 Maalis 25min

How to Actually Get Value from Copilot at Work

How to Actually Get Value from Copilot at Work

Get featured on the show by leaving us a Voice Mail: https://bit.ly/MIPVM This episode explores how organisations can move from AI curiosity to real value using Microsoft Copilot and agents, drawing ...

25 Helmi 23min

Why Most AI Projects Fail to Deliver ROI

Why Most AI Projects Fail to Deliver ROI

Get featured on the show by leaving us a Voice Mail: https://bit.ly/MIPVM This episode reframes how leaders should approach generative AI, with insights from Justin Trombold. Instead of chasing use...

22 Helmi 31min

AI Adoption: From “No Thanks” to Power Users

AI Adoption: From “No Thanks” to Power Users

Get featured on the show by leaving us a Voice Mail: https://bit.ly/MIPVM AI enablement is a change problem, not a tech problem. In this episode, Molly Rupert-Sullivan breaks down how to support th...

18 Helmi 23min

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