How Chick-fil-A Achieves Fantastic Customer Service with Shane Benson

How Chick-fil-A Achieves Fantastic Customer Service with Shane Benson

Join us as our host, George Kamel, talks to Shane Benson. Shane is the senior vice president of operations at Chick-fil-A corporate and was Chick-fil-A’s vice president of customer experience for 16 years. He shares how the customer service culture at Chick-fil-A has developed over the years and the underlying principles you and your team can put into practice to create repeat customers. Later in the episode, George chats with Luke LeFevre, Ramsey Solutions’ chief creative officer. Luke explains why he repeats certain phrases to his team and why those phrases are important for keeping the team focused on the mission and the vision. You’ll learn: Chick-fil-A’s simple ingredients for great customer service The secret sauce for creating consistent customer service A simple tool to protect your company culture How to transfer your culture to new hires Sign up for The EntreLeadership Podcast Takeaways—a weekly email where you’ll get three tangible takeaways and a tactical action step related to each week’s episode: https://bit.ly/podcast-takeaways Support our sponsors: BELAY: https://bit.ly/33SwBlO Hite Digital: https://bit.ly/HiteDigital NetSuite: https://bit.ly/NetSuiteEntre Exodus 90: https://bit.ly/Exodus90Entre Kyro Digital: https://bit.ly/KyroDigital Links mentioned in the episode: The EntreLeadership Podcast: https://bit.ly/TheEntreLeadershipPodcast Dave Ramsey’s 7 Baby Steps: https://bit.ly/351RpIi Download the free How to Create Core Values guide: https://bit.ly/3oZE3Tt Schedule a call with Tim, our producer: https://bit.ly/3bJOSmi Learn more about EntreLeadership Events: EntreLeadership Summit: https://bit.ly/EntreLeadershipSummit EntreLeadership Master Series: https://bit.ly/EntreLeadershipMasterSeries Learn more about EntreLeadership Coaching: Elite: https://bit.ly/EntreLeadershipElite Advisory Groups: https://bit.ly/EntreLeadershipAdvisoryGroups Executive Coaching: https://bit.ly/EntreLeadershipExecutiveCoaching Workshops: https://bit.ly/EntreLeadershipWorkshops Weekly Report Tool: https://bit.ly/WeeklyReportTool Listen to all the Ramsey Network podcasts anytime, anywhere in our app. Download the Ramsey Network app: https://apple.co/3eN8jNq Learn more about your ad choices. Visit megaphone.fm/adchoices

Jaksot(640)

Why No One Remembers Your Logo (and How to Fix It)

Why No One Remembers Your Logo (and How to Fix It)

You’re competing with thousands of brands every day—and most brands just get ignored. In this episode, you’ll learn how to create a logo that’s memorable, intentional and consistent so customers notic...

16 Helmi 15min

Debt-Free to $1.5 Million in Debt (Now What?)

Debt-Free to $1.5 Million in Debt (Now What?)

Today, we’ll hear about:  A business owner who added $1.5 million in debt and doesn’t know what to do next  Why leaders must stop doing the work to grow the business Why Dave Ramsey reco...

11 Helmi 44min

3 Questions That Could Save Your Business From Going Broke

3 Questions That Could Save Your Business From Going Broke

If sales are up but the bank account says otherwise, something’s off. In this episode, you’ll learn the difference between revenue, profit, and cash flow—and the practical steps leaders use to fix cas...

9 Helmi 7min

Should I Take on a Leadership Role Again? (I Failed Last Time)

Should I Take on a Leadership Role Again? (I Failed Last Time)

Today, we’ll hear about: ·      A leader questioning if he should take a promotion ·      A son weighing if he should leave his successful business to help save his father’s failing company ·      ...

4 Helmi 50min

The 3 Mistakes People Make in Hard Conversations (and How to Avoid Them)

The 3 Mistakes People Make in Hard Conversations (and How to Avoid Them)

Most leaders don’t mess up tough conversations—they avoid them.  In this episode, you’ll learn how to face difficult conversations head-on with a clear plan that protects trust, fixes problems faster...

2 Helmi 13min

Should Leaders Work a 4-Day Week or Does It Create Resentment?

Should Leaders Work a 4-Day Week or Does It Create Resentment?

Today, we’ll hear about: •       A young business owner questioning whether to work fewer hours •       Dave’s advice on profit sharing for small businesses •             How Dave would handle mark...

26 Tammi 41min

The Simple Strategy Dave Uses to Motivate His Team

The Simple Strategy Dave Uses to Motivate His Team

Today, we’ll hear about: •       A business owner struggling to pass on ownership mentality to his team •       A businessman navigating ownership disputes during divorce proceedings •       Dave’s...

19 Tammi 34min

How Leaders Accidentally Reward Toxic Behavior

How Leaders Accidentally Reward Toxic Behavior

Today, we’ll hear about: ·      A businesswoman trying to confront a toxic employee while dealing with her team’s complacency  ·      The best way to reduce leadership turnover—by creating stability...

12 Tammi 44min

Suosittua kategoriassa Liike-elämä ja talous

sijotuskasti
psykopodiaa-podcast
mimmit-sijoittaa
rss-rahapodi
rss-draivi
rss-lahtijat
oppimisen-psykologia
rss-rahamania
rss-porssipuhetta
rss-seuraava-potilas
taloudellinen-mielenrauha
rss-inderes
rss-h-asselmoilanen
rss-bisnesta-bebeja
rss-paatos-podcast-suomen-kovimmat-paatoksentekijat-2
rss-paasipodi
rss-viisas-raha-podi
rss-sami-miettinen-neuvottelija
kasvun-kipuja
rss-bisnespaiva