The Chris Voss Show29 Joulu 2022

The Chris Voss Show Podcast – House of the Customer: A blueprint for one-to-one, customer-first, employee-driven business transformation by Greg Kihlstrom

House of the Customer: A blueprint for one-to-one, customer-first, employee-driven business transformation by Greg Kihlstrom

Gregkihlstrom.com

Between consumer demands for more personalized and greater data privacy and competitive pressures to provide better omnichannel customer experiences, brands are faced with a dilemma: build a foundation for the future of customer relationships or lose relevancy in a crowded marketplace.

Doing this, however, is not without its challenges. While many enterprises a engaging in digital transformations in order to modernize and anticipate future changes, these efforts are often fraught with challenges, and many fail to deliver the results promised.

The way to do this forms the foundation of House of the Customer. In this new book from best-selling author Greg Kihlström, readers are guided through the elements of a 1:1, customer-first, employee-driven enterprise that includes seven key elements, why they are important, and how to implement them. These seven elements are explained in terms of building your brand as a “house” for your customers and aligning, people, processes, and platforms in a customer-centric manner driven by strategic key performance indicators (KPIs) and measured by tangible business outcomes.

Drawing on Kihlström’s experience working with top organizations, as well as dozens of interviews with Fortune 500 customer experience leaders and industry-leading platform marketing technology executives and thought leaders for this book and his podcast, The Agile Brand with Greg Kihlström, the blueprint to achieve a customer-centric, sustainable platform for growth is made tangible.

Kokeile Premiumia

Nauti 14 päivää ilmaiseksi

Tilaa Premium

Jaksot(1999)

The Chris Voss Show Podcast – Wired on Wall Street: The Rise and Fall of Tipper X, One of the FBI’s Most Prolific Informants by Tom Hardin

Wired on Wall Street: The Rise and Fall of Tipper X, One of the FBI’s Most Prolific Informants by Tom Hardin Tipperx.com https://www.amazon.com/Wired-Wall-Street-Prolific-Informants/dp/1394348878 T...

1 Maalis 37min

The Chris Voss Show Podcast – Single & Cooking: Book 1 by David Jay Collins

Single & Cooking: Book 1 by David Jay Collins https://www.amazon.com/dp/B0FMP12647 Davidjaycollins.com Dr. David Lisk, a popular English professor, is on sabbatical at a vintage cottage in Rehobo...

28 Helmi 34min

The Chris Voss Show Podcast – The House of Gourmet: “A Dangerous Game…” (Special Agent Isabella Ashford Crime) by Monique Gliozzi

The House of Gourmet: “A Dangerous Game…” (Special Agent Isabella Ashford Crime) by Monique Gliozzi https://www.amazon.com/House-Gourmet-Dangerous-Special-Isabella/dp/1834185025 Moniquegliozzi.com ...

26 Helmi 32min

The Chris Voss Show Podcast – Death by Chaos by Renaii West

Death by Chaos by Renaii West https://www.amazon.com/Death-Chaos-Renaii-West/dp/B0CZ4FY656 Renaiiwest.com They were the undisputed goddesses of their southern CA liberal arts college. With distinc...

25 Helmi 31min

The Chris Voss Show Podcast – The Safe Place by Brandon M. Rogers

The Safe Place by Brandon M. Rogers 2rconsultinggroup.com https://www.amazon.com/Safe-Place-Brandon-M-Rogers-ebook/dp/B0G62W2LYN The Safe Place is a gripping journey of redemption and healing, whe...

25 Helmi 32min

The Chris Voss Show Podcast – The Detective’s Quota by David Cuomo, Elizabeth Pulido

The Detective’s Quota by David Cuomo, Elizabeth Pulido https://www.amazon.com/-/he/David-Cuomo/dp/1664157980 For many years, the Chicago south side neighborhood was virtually free of crime. Every ...

24 Helmi 22min

The Chris Voss Show Podcast – Stephie Prestridge on The Dark Side of Life Insurance: How to Fight Back Against Denials

Stephie Prestridge on The Dark Side of Life Insurance: How to Fight Back Against Denials Lifeclaim.com About the Guest(s): Stephie Prestridge is an accomplished attorney and the founder of LifeClai...

23 Helmi 42min

The Chris Voss Show Podcast – The Winding Path: A Poetic Journey by Betsy H Lambert

The Winding Path: A Poetic Journey by Betsy H Lambert Thewindingpath.world https://www.amazon.com/Winding-Path-Poetic-Journey/dp/B0F5NGC7DK Inspirational poetry exploring the joys and challenges of...

23 Helmi 38min

Kaikki yhdessä sovelluksessa

Kuuntele kaikki suosikkipodcastisi ja -äänikirjasi yhdessä paikassa.

Sinulle valikoitua sisältöä

Podme-sovelluksessa kokoat suosikkisi helposti omaan kirjastoosi. Saat meiltä myös kuuntelusuosituksia!

Jatka kuuntelua koska tahansa

Voit jatkaa siitä mihin jäit, myös offline-tilassa.

Premium

9,99 €/kk

Kaikki premium-podcastit
Ei mainoksia
Ei sitoutumista, peruuta koska tahansa

Aloita 14 päivän kokeilu

Premium

13,99 €/kk

Kaikki premium-podcastit
Ei mainoksia
Ei sitoutumista, peruuta koska tahansa
Yksi lisäkäyttäjä

Kokeile 14 päivää maksutta

Suosittua kategoriassa Liike-elämä ja talous

Tarinat ja äänet, joita rakastat kuunnella

Kuuntele kaikki suosikkipodcastisi ja -äänikirjasi

Lue lisää