How to turn strategy into action using service design / Lisa Lindström & Kristina Carlander / #26

Actionable strategy! That is what service design can bring according to Lisa Lindström and Kristina Carlander. Lisa and Kristina also talk about closing the gap between traditional and digital services. Finally we talk about adopting "non-linear" decision making and the change it requires in leadership style. On the Service Design Show we discuss how you can make a positive impact through design. If you're interested in ** SERVICE DESIGN **, ** DESIGN THINKING **, ** CUSTOMER EXPERIENCE **, ** BUSINESS INNOVATION **, ** ORGANISATIONAL CHANGE ** and ** CREATIVE LEADERSHIP ** we'd love to have you SUBSCRIBE ➜ https://goo.gl/TMTBiF ---------------------------------------- EPISODE GUIDE 2:11 - First encounter with Service Design. 4:45 - When will we stop talking about digitalisation and see digital as something natural in services? 8:31 - How can we make service design contribute to an actionable strategy? 15:39 - When will non-linear decision making take over from linear? 22:45 - Big question 1: Why don’t you start more companies? 23:27 - Big question 2: How do we expand our minds to grasp everything? ---------------------------------------- MORE EPISODES Enjoyed the show? Take a look at some of the other episodes ➜ @servicedesignshow OFFICIAL YOUTUBE CHANNEL Every episode of the Service Design Show is also available as via the official YouTube channel ➜ youtube.com/servicedesignshow