What learning design teaches us about growth / Andre Plaut / Episode #126
Service Design Show13 Touko 2021

What learning design teaches us about growth / Andre Plaut / Episode #126

Take a guess... How much time do you invest to learn something during your week? It's a lot. We learn all the time in order to grow as a professional, a team and an organisation. Heck by reading this email you're learning something (hopefully). Most learning happens organically and on the fly. Which is totally fine. But when you deliberately want to bridge a gap in knowledge, skill or experience it's smart to design that journey. That's where learning design comes in. According to Andre Plaut learning should be hard but not confusing, frustrating or painful. As you'll discover in this weeks episode there's a lot more to learning design than just coming up with training material. It's a (strategic) design discipline that very closely related to service design. After the conversation with Andre I got really excited about the potenial of learning design. Hope you will too. --- [ GUIDE ] -— 00:00 Welcome to episode 126 03:50 Who is Andre 05:00 60 second rapid fire 07:45 What is learning design 11:00 The goal of learning design 19:00 Redesigning the way we work 22:30 Learning design in practice 28:30 When to design learning 33:00 Setting teams up for success 40:00 The evolution of learning design 44:00 A better business conversation 46:30 The future of learning design 49:30 Recommended resources 51:00 Final thoughts --- [ LINKS ] --- * https://www.linkedin.com/in/andreplaut/ * https://ahumanmachine.com/ * Workshop by Andre: Learning is Experience Design - https://www.youtube.com/watch?v=UMprxiz5rGM * Square wheels cartoon - https://performancemanagementcompanyblog.com/tag/cartoon-too-busy/ Books: * John Marshall: Definer of a Nation - https://amzn.to/3w1y9mD * Design for How People Learn - https://amzn.to/3y2Y2nJ * Making Conversation - https://amzn.to/3hh1K7f --- [ HOW TO EXPLAIN SERVICE DESIGN ] --- Learn what it takes to get your clients, colleagues, managers, CEOs and even grandmas as excited about service design as you are. https://servicedesignshow.com/free-course

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The Curse of the Competent Service Designers / Chad & Jin / Inside Service Design #11

The Curse of the Competent Service Designers / Chad & Jin / Inside Service Design #11

What happens when a service design professional does their job well...Usually? Absolutely nothing.No organizational gears grind. No customers complain. No one panics.You did your job, so the disaster ...

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My Biggest Lessons from 250 Episodes / Marc Fonteijn / Ep. #250

My Biggest Lessons from 250 Episodes / Marc Fonteijn / Ep. #250

I'll let you in on a small secret...Ten years ago, the Service Design Show was never even supposed to be a podcast. And somehow here we are. We've officially hit episode 250. Its been a decade since I...

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How to Lead with Head and Heart in the Age of AI / Birgit Geiberger / Ep. #249

How to Lead with Head and Heart in the Age of AI / Birgit Geiberger / Ep. #249

This episode falls into a pattern that's hard to ignore...I'm seeing a growing undercurrent of design leaders strongly advocating for a more sustainable approach toward work and life.It is hard to sep...

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Mastering The Most Important Tool in Your Design Toolkit / Inside Service Design / Kara & Sidd / Ep. #10

Mastering The Most Important Tool in Your Design Toolkit / Inside Service Design / Kara & Sidd / Ep. #10

Let's be real for a moment...In the corporate context, what's the thing that usually gets rewarded the most?It’s often the person who "just" grinds through the chaos, works overtime to fix a broken pr...

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How to Use Your Design Skills to Build Strategic Allies / Belén Tello / Ep. #248

How to Use Your Design Skills to Build Strategic Allies / Belén Tello / Ep. #248

It’s the one thing they didn't teach in design school...We spend years learning how to understand what drives our users, map out complex journeys, and deliver useful service prototypes. But when it co...

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Sticky Notes vs. Software and The Fight for Our Legitimacy / Inside Service Design / Ep. #09

Sticky Notes vs. Software and The Fight for Our Legitimacy / Inside Service Design / Ep. #09

Are we being left behind...Let's think about this for a moment.Architects have AutoCAD. Finance folks have Excel. Sales teams have Salesforce. The list goes on.But what do we as service design profess...

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Where did all the Service Designers go? / Giulia Di Gregorio / Ep. #247

Where did all the Service Designers go? / Giulia Di Gregorio / Ep. #247

If you look at the current job market, you might notice something strange... The words "service design" seem to be slowly disappearing from job titles. Does that mean our field is shrinking, or worse,...

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From The Experience Economy to The Transformation Economy / Joe Pine / Ep. #246

From The Experience Economy to The Transformation Economy / Joe Pine / Ep. #246

A few months ago I finally hit a major milestone...After years of putting it off, I finally started taking golf lessons.Jasper, my coach (or "pro" as they say in the golf world), has been helping me d...

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