In the always on world, how do you build customer loyalty?
Tech Talks19 Loka 2023

In the always on world, how do you build customer loyalty?

From digital disruptors to Fortune 500 companies, over 18,000 businesses rely on PagerDuty to help them continually improve their digital operations. We ask the CEO Jenn exactly how that works, and what lessons she's picked up along the way. David and Akeesh chat EV chargers. Here is the actual article with the actual news... https://www.theverge.com/2023/10/19/23922649/gravity-dc-fast-charger-new-york-500kw

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You Can’t Move Fast and Break the Grid

You Can’t Move Fast and Break the Grid

What happens when an AI-first mindset meets critical national infrastructure?David is joined by Berian James, a machine learning and AI product leader whose career runs from payments at Square to supp...

13 Loka 28min

Every CEO Is Living Through Y2K Again

Every CEO Is Living Through Y2K Again

Overnight, Neil Fox argues, a developer can become a supervisor of AI agents. That is not a tooling upgrade. It is an identity shift, and most organisations have no plan for it.Neil, Chief Transformat...

12 Loka 32min

Your Agents Are Junior Staff. Who’s Checking Their Work?

Your Agents Are Junior Staff. Who’s Checking Their Work?

At one point, Jenny Larsson was letting AI do so much of her writing that she felt herself getting worse at it, until the words no longer sounded like her. So she pulled back. That small retreat sits ...

9 Loka 35min

Is Your AI Pilot Too Snazzy to Survive Production?

Is Your AI Pilot Too Snazzy to Survive Production?

What happens when any employee can launch an agent that updates a thousand records before IT even knows it exists?Recorded during Dreamforce week in San Francisco, David Savage sits down with Frank Kl...

8 Loka 21min

 The Green Premium: Why Climate Tech Has to Wash Its Own Face

The Green Premium: Why Climate Tech Has to Wash Its Own Face

David Savage is joined by Matt Bird, CEO and co-founder of Supercritical Solutions, for a candid conversation about what it really takes to build a hardware deep tech business in the UK. Matt explains...

7 Loka 30min

Is Rewarding AI Spend the Dumbest Idea Ever?

Is Rewarding AI Spend the Dumbest Idea Ever?

Last year, an IT leader told his C-suite the only thing he could guarantee about their new AI tooling was that they'd change their minds within six months. It took three. Now it's budget season again,...

6 Loka 26min

What are Salesforce Investing Their Cash In?

What are Salesforce Investing Their Cash In?

For years, Nowi Kallen's team searched for the legal software platform an entire industry would standardise on, and never found it. Then AI shifted the ground, and the bet suddenly made sense. Recorde...

5 Loka 25min

Meet the Company on a Mission to Inspire a Million Children to Read

Meet the Company on a Mission to Inspire a Million Children to Read

Every time the writer pitched one more personalised detail, the CTO's workload grew exponentially: hundreds of thousands, if not millions, of artwork permutations for one children's book. Now AI has m...

2 Loka 39min