The Future of Customer Service: Text Messaging and AI with Quiq
Tech Talks5 Elo 2024

The Future of Customer Service: Text Messaging and AI with Quiq

On Tech Talks today we chat with Mike Myer, the CEO and founder of Quiq, and discuss the future of customer service and engagement. Whilst at Collision, David sat down with Mike as he shared insights on how Quiq is revolutionizing the way businesses connect with their customers through text messaging and AI. What is the role of AI in enhancing customer service, and what challenges and opportunities come with adopting these new technologies? Also on the show David and Akeesh discuss the news that Google have hired the founders of Character.ai and ask what it means for the industry.


Tech Talks is powered by Nash Squared, the leading global provider of technology and talent solutions. Find out more about our solutions at www.nashsquared.com

The music on Tech Talks is created by London artist Lemzi: www.lemzi.com

Tämä jakso on lisätty Podme-palveluun avoimen RSS-syötteen kautta eikä se ole Podmen omaa tuotantoa. Siksi jakso saattaa sisältää mainontaa.

Jaksot(954)

The Truth About 'Good Enough' AI

The Truth About 'Good Enough' AI

Eight years ago, Gene Reich was running an MSP and worried about help desk phishing: callers who weren't who they claimed to be, and sensitive data littered across email and ticketing systems. He and ...

29 Loka 22min

No Time to Mourn: Building a Tech Career Through a War

No Time to Mourn: Building a Tech Career Through a War

One morning, Diana Kocheva learns that the classmate she’d sat beside since she was seven has died. There is no time to mourn. There’s work, a podcast to record, and a mother in Zaporizhzhia who needs...

28 Loka 31min

Are You Assembling the Avengers While the Moment Passes?

Are You Assembling the Avengers While the Moment Passes?

For his last documentary, David flew a sound engineer and a TV production crew to a dry lake bed in the Nevada desert, just to record his footsteps and a passing car. Four hotel rooms, two cities, one...

27 Loka 27min

Why I Was Grateful When COVID Killed My Business

Why I Was Grateful When COVID Killed My Business

In 2020, every bar and restaurant shut, and the social media marketing business Tom Shaw had built for them went with them. With no clients left to answer to, he decided to learn to code. Today, as a ...

26 Loka 21min

Why My Investment App Knew I Was on the Phone

Why My Investment App Knew I Was on the Phone

Justin Pagano was on a phone call when he opened his investment app, and a banner appeared: we’re not calling you, and we’d never ask for this. No block, no extra step, just a nudge at the exact momen...

23 Loka 30min

Data in Sport: Can Numbers ever Overrule Gut Feeling?

Data in Sport: Can Numbers ever Overrule Gut Feeling?

David grabs Will Morgan, Principal Data Scientist at the Rajasthan Royals, on the floor at Data Decoded in Manchester, the day before they share a stage. Will went from 12 years in academia, with a Ph...

22 Loka 17min

The Ad Is Cringe. 300 Million Views Don’t Care.

The Ad Is Cringe. 300 Million Views Don’t Care.

You watch an ad and wince. It’s clumsy, it’s cringe, and you can’t imagine it converting anyone. Then it racks up 300 million views and converts brilliantly. For Ada Mockute Jaime, Chief Marketing Off...

21 Loka 41min

Is Your Data Lying to Your Board?

Is Your Data Lying to Your Board?

What happens when a prediction lands on a board slide and everyone treats it as a fact? Recorded live at Data Decoded, David sits down with transformation leader and founder Lucy Goudie straight after...

20 Loka 19min