#318 Glenn Nethercutt - Chief Architect at Genesys

Today we are talking to Glenn Nethercutt, the Chief Architect at Genesys. And we discuss how to empower your teams to work autonomously. What it means to digitally transform a company’s contact center, and why it’s important to listen to and implement customer feedback no matter the size of your company. All of this, right here, right now, on the Modern CTO Podcast!