651: How to Defuse Verbal Conflict and Prevent Toxicity from Ruining Your Day with Sam Horn

Sam Horn explains how to deal with difficult people more effectively by shifting the language we use.

— YOU’LL LEARN —

1) Words to lose and words to use in a conflict

2) The mindset shift that makes us feel like less like a victim

3) Two strategies for dealing with workplace bullies

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— ABOUT SAM —

Sam Horn, is the CEO of the Intrigue Agency and the Tongue Fu! Training Institute. Her 3 TEDx talks and 9 books - including Tongue Fu!, POP!, Got Your Attention? and SOMEDAY is Not a Day in the Week - have been featured in NY Times, on NPR, and presented to hundreds of organizations worldwide including Intel, Cisco, Boeing, U.S. Navy, Nationwide, and Fidelity.

• Sam’s book: Tongue Fu!: Deflect, Disarm, & Diffuse Any Verbal Conflict

• Sam’s book: ConZentrate: Get Focused and Pay Attention--When Life Is Filled with Pressures, Distractions, and Multiple Priorities

• Sam’s book: Take the Bully by the Horns: Stop Unethical, Uncooperative, or Unpleasant People from Running and Ruining Your Life

• Sam’s website: SamHorn.com

— RESOURCES MENTIONED IN THE SHOW —

• Book: Think Again: The Power of Knowing What You Don't Know by Adam Grant

• Book: The Black Stallion by Walter Farley

• Podcast: Good Life Project

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