Using Gen AI for Customer-centric Innovation (#393 🇺🇸)

Join us for an enlightening conversation with Thales Teixeira, former Harvard Business School professor and author of Unlocking the Customer Value Chain.

With his expertise in innovation and disruption, Thales shares how established companies can turn challenges into opportunities through decoupling and customer-centric strategies.

We discuss the transformative roles of AI and Thales offers personal insights, practical advice, and lessons drawn from his groundbreaking research and work with global companies like Airbnb, Revolut, Samsung, GM, and Netflix.