AI agents - personalisation, productivity & performance with Adobe, ServiceNow and IBM

Live from Adobe Summit in Las Vegas, in this bonus triple header, Jon speaks with Colin Fleming (ServiceNow), Stacy Martinet (Adobe) and Billy Seabrook (IBM) about the hot topic in marketing today, AI, and what a new wave of agentic AI technology means for marketers.

Timestamps

00:00 - Intro
00:51 - Part 1: Colin Fleming
01:51 - The things people don’t understand about B2B marketing
03:32 - How AI is having an impact on marketing
05:29 - ServiceNow’s relationship with Adobe
06:21 - Advice to marketers to stay on cutting edge of AI
08:47 - Part 2: Billy Seabrook IBM
09:17 - Where are we on this AI journey
11:31 - Principles of an effective campaign using AI
13:02 - How effective has AI been for IBM
18:16 - What’s next when AI at scale becomes the norm?
21:08 - AI: a threat or an opportunity?
22:06 - Part 3: Stacy Martinet
22:33 - Stacy’s role at Adobe
23:18 - What makes great marketing for marketers?
24:12 - Communicating all the changes in marketing (specifically with AI)
25:15 - What is Agentic AI and what are it’s use cases?
28:27 - How technology is used to enhance creativity
30:31 - Tips on how to utilize agentic AI
31:43 - How to future proof our marketing
32:48 - What goes into creating an event like Adobe Summit

00:00 - Intro
00:51 - Part 1: Colin Fleming
01:51 - The things people don’t understand about B2B marketing
03:32 - How AI is having an impact on marketing
05:29 - ServiceNow’s relationship with Adobe
06:21 - Advice to marketers to stay on cutting edge of AI
08:47 - Part 2: Billy Seabrook IBM
09:17 - Where are we on this AI journey
11:31 - Principles of an effective campaign using AI
13:02 - How effective has AI been for IBM
18:16 - What’s next when AI at scale becomes the norm?
21:08 - AI: a threat or an opportunity?
22:06 - Part 3: Stacy Martinet
22:33 - Stacy’s role at Adobe
23:18 - What makes great marketing for marketers?
24:12 - Communicating all the changes in marketing (specifically with AI)
25:15 - What is Agentic AI and what are it’s use cases?
28:27 - How technology is used to enhance creativity
30:31 - Tips on how to utilize agentic AI
31:43 - How to future proof our marketing
32:48 - What goes into creating an event like Adobe Summit