213Deli founders on building a ‘text commerce’ beauty retailer: ‘Nobody wants to download an app’

Before business partners Nicole Collins and Corey Weiss launched the 213Deli text-commerce beauty shopping platform last year, they were behind the scenes working for digital commerce trailblazers like Ipsy and Flip. Weiss worked in media at Sony Pictures and Yahoo before spending a decade growing the business side of Ipsy, a beauty subscription service started by Michelle Phan in 2011, where he met Collins. Meanwhile, Collins spent four years at Ipsy growing the brand partnerships team before joining the founding team at Flip, a shopping social network. Collins was also the co-founder of Yume, a Chinese-American company responsible for launching American beauty brands into China via the popular Little Red Book social shopping platform. Both found inspiration for 213Deli across these experiences, but it’s the changing commerce marketplace in China — where consumers are accustomed to live shopping, text commerce and shopping across social media — that drove the duo to launch a text-only shopping platform stateside. “There are so many really exciting ways to discover and shop beauty outside of traditional brick-and-mortar and e-commerce, which is really what's been going on in the United States for a long time,” Collins told Glossy. For 213Deli, meeting the company's millennial and Gen-X customers where they are means sliding into their text messages once a week with a new, can’t-miss beauty offer. “You go to 213deli.com and give us your name and your phone number,” said Collins. “It's totally free, [and] once a week on Thursdays, at noon Pacific time, we're going to send you a text message about a really spectacular product.” So far, this has included brands like Osea, Farmacy, Phlur, RMS and Saltair. “If you want to buy that product, you text back and let us know how many pieces you want to buy,” Collins said. “If not, you ignore it — no big deal. And you get a message [about a new product] the next week.” 213Deli does not have an e-commerce platform and consumers provide their credit card information over text during their first purchase. The allure for many shoppers is free shipping and a gift with purchase, which is often a full-size complimentary product from the same brand. Brands like Vacation and Thrive Causemetics, for example, have used 213Deli as part of their launch strategy. To wit: Vacation included a free full-size bottle of its after-sun aloe with the purchase of its Orange Gelée SPF, while Thrive Causemetics' GWP was a full-size mascara to accompany its new Sheer Strength Lip Plumper. Shipping is also fast and free. To a consumer, 213Deli is streamlined and simple. But behind the scenes, Collins and Weiss have developed a custom tech stack to make the concept possible. And they're growing the business through partnerships with trending beauty brands and industry thought leaders like editors, artists and influencers. Collins and Weiss discuss the advent of the brand and the future of text-to-shop commerce in the U.S. in today’s episode of the Glossy Beauty Podcast.