How Is Gen AI Personalizing Travel Experiences According to Idan Ganot of SkyTeam?

SkyTeam is a global airline alliance focused on providing an integrated and responsible travel experience for customers. SkyTeam offers SkyPriority services, allowing travelers from various member airlines to enjoy priority services at airports around the world. Technology lead Idan Ganot discusses their extreme focus on customer experience, how SkyTeam translates their values - responsible, smart, and seamless - into digital services, and how they use Generative AI to make the travel experience with one of the SkyTeam airlines even more personalized.