Conversational AI in Regulated Industries: Rasmus Hauch from Boost.AI

In this episode, we welcome Rasmus Hauch, CTO at Boost.AI, and Ragnar Harper, Head of Technology at AWS Norway, to explore how Boost.AI delivers cutting-edge conversational AI solutions tailored for regulated industries. Rasmus explains how their platform drives tangible business outcomes, including improved user experiences and high automation rates, often reaching 70-80%. He shares how Boost.AI enables secure, seamless customer interactions via voice and chat, integrating backend services to handle tasks like booking meetings or retrieving lab results. To manage risks, Boost.AI employs a hybrid model combining rule-based responses with generative AI, reinforced by multi-channel authentication and safeguards against data leaks or hallucinations. Rasmus also highlights their AI Test Studio for validating conversations and how AWS supports secure and compliant deployments. Looking ahead, he envisions conversational AI playing a central role in digital interactions, with agentic systems enhancing enterprise service integration.