Let’s Protect Our Frontline Workers from Rude Customers
From videos of drunk and disorderly airline passengers to stories of hospital visitors angrily refusing to wear masks, customer-facing work seems to have gotten a lot more difficult – even dangerous -...
22 Marras 202225min
What We Still Misunderstand About Mentorship and Sponsorship
Companies offer sponsorship programs to help a more diverse group of high performers and future leaders advance. But the efforts can often misfire. Herminia Ibarra, professor at London Business School...
15 Marras 202227min
Grit Is Good. But Quitting Can Be, Too.
From politics to sports to business, we tend to glorify those who persevere, show grit, never give up. But former professional poker player and consultant Annie Duke argues that there is also great va...
8 Marras 202228min
How Women (and Everyone) Can Form Deeper Bonds to Fight Bias at Work
The number of women—especially women of color—in leadership ranks at the world’s largest companies remains desperately small. Tina Opie, associate professor of management at Babson College, offers a n...
1 Marras 202228min
4 Business Ideas That Changed the World: Emotional Intelligence
In the early 1990s, publishers told science journalist Daniel Goleman not to use the word “emotion” in a business book. The popular conception was that emotions had little role in the workplace. When ...
27 Loka 202245min
What Leaders Need to Know About a Looming Recession – and Other Global Threats
Nouriel Roubini, professor emeritus at NYU’s Stern School of Business, says that a confluence of trends – from skyrocketing public and private debt and bad monetary policies to demographic shifts and ...
25 Loka 202229min
4 Business Ideas That Changed the World: Shareholder Value
The idea that maximizing shareholder value takes legal and practical precedence above all else first came to prominence in the 1970s. The person who arguably did the most to advance the idea was the b...
20 Loka 202243min
