3308: Freshworks CIO Ashwin Ballal on Making AI Deliver Real Value
Tech Talks Daily11 Kesä 2025

3308: Freshworks CIO Ashwin Ballal on Making AI Deliver Real Value

Earlier this year, I spoke with Dennis Woodside, CEO of Freshworks, about why speed and ROI matter more than ever in AI adoption. Today, we continue that conversation—this time from the IT frontline.

In this episode, I'm joined by Ashwin Ballal, CIO of Freshworks and a 30-year tech industry veteran with a track record of driving transformation across global enterprises. From his days leading intelligence and data strategy at KLA to his role as CIO at Medallia, Ashwin knows what it takes to modernize without overcomplicating.

We explore:

  • The real impact AI is having inside IT teams and where the hype still outweighs reality

  • Why simplifying IT environments is becoming a strategic priority for CIOs

  • How AI is being used to augment, not replace, human capability

  • The pressure to deliver measurable outcomes with fewer resources—and what leaders are doing about it

Ashwin also shares a candid view on upskilling, internal adoption, and how CIOs can keep innovation moving forward while managing complexity and cost.

This conversation is released in time for Freshworks' 'Refresh' event and ties into broader industry trends around operational efficiency, human-centered AI, and IT's changing role in business strategy.

If you're a CIO, tech leader, or just trying to cut through the noise around AI in the enterprise, this one's worth your time.

Jaksot(2000)

Willow On How AI Is Changing The Way Buildings Operate

Willow On How AI Is Changing The Way Buildings Operate

In this episode, I speak with Bert Van Hoof, CEO of Willow, about how AI is starting to reshape the built world in ways that go far beyond smart dashboards and efficiency reports. Bert brings decades ...

12 Huhti 48min

Blumberg Capital On What Investors Really Want From AI Founders Now

Blumberg Capital On What Investors Really Want From AI Founders Now

What does it really take to build the next generation of AI companies when the hype around scale begins to fade and real-world impact takes center stage? In this episode, I sit down with David Blumber...

11 Huhti 47min

AI Psychosis Explained With Dr. Ragy Girgis From Columbia University

AI Psychosis Explained With Dr. Ragy Girgis From Columbia University

How do we talk about artificial intelligence without ignoring the very human consequences it can have on our mental health? In this episode, I sit down with Dr. Ragy Girgis, Professor of Clinical Psyc...

10 Huhti 24min

Flexera: Why 2026 Is AI's 'Back to Basics' Moment

Flexera: Why 2026 Is AI's 'Back to Basics' Moment

Why are so many AI projects failing to deliver real business value, despite the hype and investment? In this episode, I sit down with Jay Litkey, SVP of Cloud & FinOps at Flexera, to explore the growi...

9 Huhti 18min

The Lucid Software Playbook For Aligning People, Process, And AI

The Lucid Software Playbook For Aligning People, Process, And AI

How do you bring people together to do better work when everything around them feels increasingly complex, distributed, and uncertain? In today's episode, I sat down with Jessica Guistolise from Lucid...

8 Huhti 31min

EvoluteIQ On Rethinking ROI In The Age Of Enterprise AI

EvoluteIQ On Rethinking ROI In The Age Of Enterprise AI

What happens when the very pricing model meant to speed up AI adoption ends up slowing it down? In this episode of Tech Talks Daily, I sit down with Sameet Gupte, CEO and co-founder of EvoluteIQ, to d...

7 Huhti 40min

Closing The AI Trust Gap In Customer Experience With Cyara

Closing The AI Trust Gap In Customer Experience With Cyara

How many bad customer experiences does it take before someone walks away for good? In my conversation with Amitha Pulijala, we explore why the answer might be fewer than most businesses are prepared f...

6 Huhti 33min

Turning AI Ambition Into Real Business Value

Turning AI Ambition Into Real Business Value

What does it really take to move AI from endless experimentation into something that creates real business value? In this episode, I sat down with Tom Alexander, Head of Innovation and Transformation ...

5 Huhti 30min

Suosittua kategoriassa Politiikka ja uutiset

uutiscast
aikalisa
politiikan-puskaradio
ootsa-kuullut-tasta-2
rss-ootsa-kuullut-tasta
tervo-halme
rss-pinnalla
rss-vaalirankkurit-podcast
the-ulkopolitist
otetaan-yhdet
rss-podme-livebox
rss-tasta-on-kyse-ivan-puopolo-verkkouutiset
rss-asiastudio
et-sa-noin-voi-sanoo-esittaa
aihe
rss-polikulaari-pitka-kiekko-ja-muut-ts-podcastit
rss-kaikki-uusiksi
rss-50100-podcast
rss-ulkopoditiikkaa
rss-hyvaa-huomenta-bryssel