96: "Are you undervaluing your customers?" with Bain & Company's Rob Markey
The Strategy Skills Podcast: Strategy | Leadership | Critical Thinking | Problem-Solving14 Tammi 2020

96: "Are you undervaluing your customers?" with Bain & Company's Rob Markey

Listen to this thought-provoking discussion between Michael and Rob Markey, Bain and Company's partner.

Rob Markey, a partner and director at Bain & Company and the founder of the firm’s Global Customer Strategy and Marketing practice. He is a co-author of The Ultimate Question 2.0 and is the host of the Net Promoter System podcast. He is based in New York.

https://www.firmsconsulting.com/

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