How to Handle Unhappy Clients Who Ask for Refunds

At some point in your sales career, you're bound to encounter an unhappy customer who wants a refund.

When you do, you must resist the temptation to argue and prove them wrong.

Instead of trying to win the argument, you should be trying to win your relationship with the client.

How do you do that? Ask them these empathetic questions and your victory is secured.

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Resources:

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