London Calling: IT at the ND Global Gateway
Behind the Screens: IT@ND16 Touko 2025

London Calling: IT at the ND Global Gateway

Behind the Screens: IT@ND welcomes Abdikhaaliq Osman, IT Solutions Coordinator for the University of Notre Dame London campus. Osman provides insights into his role supporting the London location, which he describes as equivalent to second-line support with additional coordination and local vendor management responsibilities. He discusses the small team size in London and the goal for full staffing.

Learn about the challenges of supporting a global gateway across time zones, including the ongoing effort to integrate with the service desk and utilize ticketing via ServiceNow. Discover the unique dynamic of supporting a revolving door of visiting faculty, staff, and students, alongside permanent residents like the law school faculty. Osman shares details about daily IT support, including proactive maintenance checks, and supporting classrooms and events on the campus's four floors.

Hear about the tools and systems used, noting the local differences in printing services (PaperCut) and the network setup. Find out how preparation and planning help Osman avoid burnout in his busy, single-threaded role. Get a glimpse into the local flavor of central London.

Plus, enjoy some fun facts as Osman talks about his interest in psychology, recommends a book ("The Midnight Library"), discusses a past career as a pharmacist, and shares a dream job swap. Stick around for the new "Did You Know Tech Edition" trivia segment.

Notes: Video mentioned in the episode for student orientation: https://drive.google.com/file/d/15VjyQRJUHi0Xopsl0xRkAzQjqwzAIpJ8/view?ts=68276c55

About this podcast:
Behind the Screens: IT@ND is a podcast based out of the University of Notre Dame podcast where hosts Scott Russell (IT Director for the College of Arts & Letters) and Krista Moats (Manager, IT Communications and Marketing: Office of Information Technology) give you a behind-the-scenes look at what IT consultancy is all about. Whether you're deep in the IT world or just curious about how technology powers a university, this podcast is for you.

Each episode gives insight into Information Technology at Notre Dame — with focus on how IT consultants support the University, breaking down the challenges they face and the innovative solutions they create. From interviews with experts driving key campus projects to practical tips for making the most of your tech, this podcast explains how IT teams work behind the scenes to keep things running smoothly across campus.

With this podcast, not only will you learn how technology professionals at Notre Dame help shape and support the future of the University, but you'll also get helpful insights and strategies to help you stay ahead.


About this podcast:
Behind the Screens: IT@ND is a podcast based out of the University of Notre Dame, where hosts Scott Russell (IT Director for the College of Arts & Letters) and Diana Garcia (IT Support Technician: Service Desk) give you a behind-the-scenes look at what IT consultancy is all about. Whether you're deep in the IT world or just curious about how technology powers a university, this podcast is for you.

Each episode gives insight into Information Technology at Notre Dame — with focus on how IT consultants support the University, breaking down the challenges they face and the innovative solutions they create. From interviews with experts driving key campus projects to practical tips for making the most of your tech, this podcast explains how IT teams work behind the scenes to keep things running smoothly across campus.

With this podcast, not only will you learn how technology professionals at Notre Dame help shape and support the future of the University, but you'll also get helpful insights and strategies to help you stay ahead.

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