Evaluating CCaaS Platforms – Top Tips on Finding the Best Fit Solution

CX Today's Susie Harrison hosts Anand Viswanathan, AVP & Global Head of CCaaS, Tata Communications. In this video, Anand shares his top tips on finding a best fit CCaaS platform. It also covers: The importance of scalability, security and compliance in making a CCaaS platform selectionAgent productivity and efficiency