Harnessing the Power of Data in Contact Centers

CX Today's Susie Harrison hosts Matt Yates, VP Engineering at MaxContact. In this session, we cover: Harnessing the huge volumes of data available efficiently and effectivelyThe key opportunities and challenges in having this data availableTips for implementing clear, data-driven decision makingThe impact of AI on how data is captured and the level of detail providedThe broader impact of AI in the contact center