How to Ensure the Ethical, Compliant Use of Contact Center AI

CX Today's Charlie Mitchell hosts Steve Nattress, VP of Product Management at Enghouse Interactive. In this session, we explore the ethical considerations brands must make before deploying AI in the contact center. In doing so, we discuss: How has AI use has changed in the contact center over the past 2 years? What ethical, data privacy, and security challenges have contact centers been confronted with in that time? How is Enghouse approaching ethical AI to help its clients push past t...