The Role of Acoustic Technology in the Modern Contact Center

In this engaging discussion, Rhys Fisher, Deputy Editor of CX Today, chats with Thor Mitskog, President of Cyber Acoustics, to explore the evolving role of acoustic technology in modern contact centers. Thor reveals the thought process behind their latest headset launches – the HS-1500BT2 and AC-404ENC – and how these innovations are set to address common pain points in the sector. Thor dives deep into their design enhancements and the problems these devices solve. Key takeaways: HS-1500BT2: ...