Contact Center Trends for 2025: What's Hot and What's Not?

CX Today's Charlie Mitchell hosts Simon Adnett, VP of Sales - UK&I / EMEA at Enghouse Interactive. We introduce a host of contact center trends for 2025. Before focusing on four specifically: 1. Generative AI & Knowledge Management: Learn how these two game-changing technologies are converging to improve first contact resolution and create smarter agent workflows. 2. Conversational Intelligence: Discover why this once enterprise-exclusive technology is now more accessible and...