The Next Generation Virtual Agent: An Inside Look

CX Today’s Charlie Mitchell hosts Jodi Reuven, a Senior Product Marketing Manager at Zoom. The duo offers a deep dive into Zoom’s next-generation Virtual Agent, which can reason and adapt in real time to boost resolution rates. In doing so, they consider: How does the next-generation virtual agent differ from what came before?What new features may excite Zoom customers?Real Results within Zoom's Own Contact Center