Agents, Supervisors, & Managers: How Is AI Impacting Key Contact Center Roles? - CX Today News

Recognizing this, CX Today's Charlie Mitchell hosted Jay Patel, SVP & GM of Webex Customer Experience Solutions at Cisco, to dig deeper. During the conversation, Patel shared practical examples of how the technology is changing the roles of key contact center stakeholders, including: 🎧 Contact Center Agents 🎧 From gathering customer context upfront to completing post-contact follow ups, Patel discussed how AI is changing the end-to-end service journey. 👩‍💼 Contact Center Supervisors...