IT Now Calls the Contact Center AI Buying Shots: So What? - Cyara

CX Today’s Charlie Mitchell hosts a deep-dive discussion into how AI is reshaping contact center procurement, and how businesses can boost their customer service investments. Joining him for this conversation are two leading experts: Wayne Butterfield, Partner for AI, Automation & Contact Center Transformation at ISG Christoph Börner, VP of Engineering at Cyara Together, they unpack how AI is transforming not only customer service, but also how contact centers buy, test, and trust tech...