Making IT Shared Services Work

Some claim that while the IT shared services model looks good on paper, it's a nightmare to implement and doesn't produce the promised ROI. Is this true? What is the actual success rate of implementations, and have they yielded real value? What is the optimum mix of people, processes, and technology needed to make the IT Shared Services model work?

Guest 1: Ewald Comhaire, Director, Global Infrastructure Services, HP Services, Hewlett-Packard Company

Guest Bio: https://www.ciotalknetwork.com/contributor/ewald-comhaire/

Guest 2: Jerry Johnson, Chief Information Officer and Director of Information Technology Services, Pacific Northwest National Laboratory

Guest Bio: https://www.ciotalknetwork.com/contributor/jerry-johnson/

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