#14 HIGH TECH, HIGH TRUST - Balancing Technology With A Human Touch
This episode of Fresh Perspectives looks at how SMEs can balance technology with a human touch to improve customer experience without damaging trust. Rob Brown is joined again by Charles Richards, UK...
18 Mar 18min
#13 CUSTOMER SERVICE DONE WELL: What SMEs Get Right and Wrong
This episode of Fresh Perspectives explores what great customer service really means for SMEs and why it is a growth lever rather than a hygiene factor. Rob Brown is joined by Charles Richards, UK He...
11 Mar 17min
#12 CORPORATE FINANCE REALITY - How Deals Actually Get Done
This episode of Fresh Perspectives explores the current corporate finance landscape in the UK and what it really means for SME business owners navigating growth, investment, acquisitions and exit deci...
25 Feb 27min
#11 EMPLOYMENT ENFORCEMENT SHIFT – Inside The New Fair Work Agency
In this episode of Fresh Perspectives, we unpack the introduction of the Fair Work Agency (FWA) and what it means for employers ahead of its launch in April. Rob Brown is joined by Hannah-Jane Dobbie...
18 Feb 32min
#10 CONSTRUCTION TAX ALERT - Why More Businesses Get This Wrong
This episode of Fresh Perspectives explores the Construction Industry Scheme and why it presents a growing risk for businesses well beyond traditional construction firms. Rob Brown is joined by Jo Ga...
11 Feb 20min
#8 TIPPING POINT - The Rules Hospitality Businesses Can’t Afford To Ignore
In this episode, we explore the Tipping Act and what it means for employers, payroll teams, and HR leaders, with expert insight from Hannah-Jane Dobbie and Julie Gunnell. We break down what qualifies...
28 Jan 21min
#7 CASHFLOW CONFIDENCE - PART 2: The Cash Hidden In Your Business
In Part 2 of Cash Flow Confidence, we continue the conversation with Matthew Grant, following on from Part 1 where we explored why profitable businesses still run into trouble because of cash flow. I...
21 Jan 16min
