Your Call Is Important to Us
Seriously...7 Jul 2020

Your Call Is Important to Us

Nearly two million people are now known to have applied for Universal Credit since the start of the Coronavirus lockdown. For many of them it’s their first time, and is in sharp contrast to how they expected their lives to be. To make a claim, many start off by calling the Universal Credit Hotline, a process that can take hours. Once they start their claim it's likely they'll need to wait five weeks for their first payment. As they wait, in isolation in their homes, we discover more about their lives and follow them on their benefits journey. What led them to this point, how are their personal lives affected and how do they feel? We'll be with them for the ups and the downs. We'll meet Caroline, who works in HR and is battling illness while making a claim, Dan who plays the saxophone and has moved back home to his mum's house because he couldn't afford to live in London and Matt the warehouse worker whose health means he is shielding on his own in a flat with just the birds for company. Plus, we'll have a statement from the Department for Work and Pensions on how they've responded to this extraordinary moment in welfare.

Produced and presented by Jess Quayle. Technical Production by Mike Smith.

Episoder(484)

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The Club Nobody Wants to Join

There Is a club that no high school principal in the USA wants to join, but they are all incredibly grateful that its there. Because in the event of the worst possible scenario happening, they will ne...

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Searching for Butterflies

Searching for Butterflies

In the mountains of Latakia, Syria, Mudar Salimeh devotes much of his time to searching for butterflies. A geologist, artist, and nature lover, Mudar's fascination with butterflies began in the spring...

19 Jul 202428min

Brood X

Brood X

Every 17 years in the eastern United States, a roaring mass of millions of black-bodied, red-eyed, thumb-length insects erupt from the ground. For a few glorious weeks the periodical cicadas cover the...

9 Jul 202428min

Stoppage Time for Scunthorpe

Stoppage Time for Scunthorpe

When Bury FC was expelled from the Football League after 125 years, the government commissioned a fan-led review of football's financial stability. Centring the importance of football clubs to hundred...

5 Jul 202428min

The City That Stayed at Home

The City That Stayed at Home

At the last general election, three of the four seats with the lowest turnout, where the lowest number of eligible people came out to vote, were in Hull. Alex Forsyth sits down with people who stay at...

28 Jun 202428min

Living Without My Smartphone

Living Without My Smartphone

A group of teenagers agree to give up their smartphones for 5 school days. The phones are locked in a box, and our subjects pick up their old style “brick” phone instead. What’s the best and worst o...

25 Jun 202428min

The Beauty of Everyday Things

The Beauty of Everyday Things

Poet Ian McMillan has a gift for the art of small pleasures; the joy of close observation; revelling in everyday things, places and encounters; describing and re-describing them endlessly. In the comp...

21 Jun 202428min

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