Ep. 20: Service Design at Department of Veterans Affairs with Clarice Chan

Ep. 20: Service Design at Department of Veterans Affairs with Clarice Chan

After careful consideration on whether she was living her “best product market fit,” Clarice Chan transitioned from a successful career at Microsoft to working as a Presidential Innovation Fellow at the Department of Veterans Affairs where she made an incredible impact to how Veterans communicate with the department.

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Episoder(138)

Ep. 138:  Why Most Enterprise AI Training Fails — and How Learning Design Turns Use Into Real Adoption

Ep. 138: Why Most Enterprise AI Training Fails — and How Learning Design Turns Use Into Real Adoption

Most organizations measure AI adoption by who attended training and how many licenses got activated. That's not adoption — that's logistics. In this episode of #shifthappens, Dr. Samson Tan, Chief AI...

8 Okt 34min

Ep. 137: Automation and Augmentation Are Not the Same Strategy

Ep. 137: Automation and Augmentation Are Not the Same Strategy

Most AI strategies treat every initiative as the same kind of project. Ori Marom, program manager innovation at the Port of Rotterdam, argues that’s where strategy breaks down. In this episode of #shi...

24 Sep 42min

Ep. 136: When the Patient Owns the Agent: The Case for Individual-First AI Governance

Ep. 136: When the Patient Owns the Agent: The Case for Individual-First AI Governance

Healthcare organizations say patient data is secure. Paul Swider, CEO and Chief AI Officer of RealActivity, argues that security and patient control are not the same thing. In this episode, he explain...

10 Sep 29min

Ep. 135: Agents, Governance, and the Discipline Behind AI That Actually Ships

Ep. 135: Agents, Governance, and the Discipline Behind AI That Actually Ships

Moving AI into production requires clarity on what AI is allowed to do and who is accountable for the outcome. In Part 2 of our two-part series, Luise Freese returns to walk through how organizations ...

27 Aug 27min

Ep. 134: Escaping Proof-of-Concept Prison: The Path from AI Pilot to Production

Ep. 134: Escaping Proof-of-Concept Prison: The Path from AI Pilot to Production

Organizations aren't short on AI enthusiasm — they're short on the ability to turn that enthusiasm into anything that actually runs. In Part 1 of our two-part series, Luise Freese, developer, consulta...

20 Aug 29min

Ep. 133: What Is Category Design? How to Stand Out in a Crowded Market

Ep. 133: What Is Category Design? How to Stand Out in a Crowded Market

Most companies think they have a messaging problem. In reality, they haven't defined who they are and their place in the market. In this episode of #shifthappens, Mike Damphousse, co-founder of Categ...

6 Aug 35min

Ep. 132: AI Attacks Move in Minutes. Can Your Response Keep Up?

Ep. 132: AI Attacks Move in Minutes. Can Your Response Keep Up?

GenAI has industrialized social engineering. The human entry point is now automated, personalized, and scalable, and that changes how security leaders must defend. In this #shifthappens episode, Andr...

16 Jul 27min

Ep. 131: AI Is a Tool, Not a Search Engine

Ep. 131: AI Is a Tool, Not a Search Engine

Most organizations gave everyone access to AI — and then watched them use it as a search engine. In this episode of #shifthappens, Marco Galimberti, CEO of Venchi Asia Pacific, explains why the real...

2 Jul 39min

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