CDP and the Purpose of using Customer Insights with Oli Ward

CDP and the Purpose of using Customer Insights with Oli Ward

FULL SHOW NOTES https://podcast.nz365guy.com/298 Oli Ward’s life, educational and career background. Discussions about Oli’s journey within Microsoft and with Customer Insights? What does Oli’s current role involve? What skills do people need to succeed in Pre-Sales? What is a Customer Data Platform (CDP)? The benefits of using a CDP app, and what makes a CDP different? What is the difference between a CDP and CRM? What is Customer Insights, an...

Episoder(799)

From Prompts to Goals: How AI Now Writes Full Documents

From Prompts to Goals: How AI Now Writes Full Documents

Get featured on the show by leaving us a Voice Mail: https://bit.ly/MIPVM This episode tracks how Manbhawan Prasad and the Word team are evolving Copilot from simple prompt-based help to goal-based ...

16 Feb 27min

Stop Chasing OKRs: Solve the Real Business Puzzle

Stop Chasing OKRs: Solve the Real Business Puzzle

Get featured on the show by leaving us a Voice Mail: https://bit.ly/MIPVM This episode challenges goal-driven thinking in an AI-enabled world through a conversation with Radhika Dutt. The discussio...

15 Feb 33min

Building Copilot Habits That Actually Stick

Building Copilot Habits That Actually Stick

Get featured on the show by leaving us a Voice Mail: https://bit.ly/MIPVM Amelia Hernandez Osorio explores practical ways organisations can build lasting Copilot habits, strengthen internal communi...

11 Feb 24min

AI Risks You’re Ignoring and How to Fix Them

AI Risks You’re Ignoring and How to Fix Them

Get featured on the show by leaving us a Voice Mail: https://bit.ly/MIPVM Craig Taylor shares practical, real‑world guidance on cybersecurity, AI risks, and behaviour change inside organisations. H...

8 Feb 32min

Your AI Intern: Unlocking Daily Productivity with Copilot

Your AI Intern: Unlocking Daily Productivity with Copilot

Get featured on the show by leaving us a Voice Mail: https://bit.ly/MIPVM In this episode, Edine Olijve-Watkinson explores practical ways Microsoft 365 Copilot, Loop, Planner and emerging AI agents...

4 Feb 17min

AI Agents in 2026: Govern Without Slowing Innovation

AI Agents in 2026: Govern Without Slowing Innovation

Get featured on the show by leaving us a Voice Mail: https://bit.ly/MIPVM A focused conversation on why AI agents will define 2026, how governance must evolve, and the practical skills business and...

2 Feb 36min

How AI Reveals Your True Leadership Style

How AI Reveals Your True Leadership Style

Get featured on the show by leaving us a Voice Mail: https://bit.ly/MIPVM This episode explores how AI can transform leadership by analysing real conversational behaviour, reducing bias and giving ...

1 Feb 31min

AI Adoption That Actually Works

AI Adoption That Actually Works

Get featured on the show by leaving us a Voice Mail: https://bit.ly/MIPVM This episode with Michael Plettner explores how organisations move from AI curiosity to practical, business focused impleme...

28 Jan 22min

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