046 Leon Rudge: 10 Steps To Implementing A Digital Fitness Strategy

046 Leon Rudge: 10 Steps To Implementing A Digital Fitness Strategy

Today we're learning from Leon Rudge, the Director of Digital Experience at Life Fitness on the 10 steps to implementing a digital fitness strategy. We've had double digits of expert guests provide so much value over the past 40+ shows in this category of digital strategy and tools, but on today's show we're going laser and concise to extract the 10 powerful steps that club owners, operators, and trainers can build from the ground up when they look at the actual technologies in our space that will support growing both the bottom line and the customer journey and experience for members.

Be sure to explore all the different resources and white paper links from Leon in the podcast today and if you've been enjoying the series, leave us a five star review for the podcast; it helps the show reach more intelligent and proactive fitness leaders like you. You can also ask myself, Bryan O'Rourke, Leon, or any of the previous guests who've been on the show a question by simply typing in your question in the review box.

In an industry that seems to be fairly static, and at times even paralyzed by the over information about fitness technology, what are the practical and on-the-ground steps that fitness leadership can take to successfully implement a digital fitness strategy?

The answer to that question and much more takeaways for club owners, operators, and fitness pros in this episode with Leon Rudge.

About Leon Rudge

Leon Rudge is the Director of Digital Experience at Life Fitness. He is part of a global team of digital technology experts who work hard every day to understand how they can bring more clarity, insight and experience to the fitness industry, their customers and their exercisers. Leon Brings over seven years of deep experience in the fitness industry.

Listen To Episode 046 As Leon Uncovers
  • Why leon believes there is so much confusion about digital technology from vendors and operators
  • The 10 Steps To Implementing A Digital Fitness Strategy
    • 1. Raise Awareness
    • 2. Create Your Digital Team
    • 3. Asset Discovery
    • 4. Member Centricity
    • 5. Destroy Your Own Business
    • 6. Create Your Vision
    • 7. Create Your Strategy
    • 8. Create Your Digital Core
    • 9. Communicate the Vision
    • 10. Do It Again
  • How Leon grew his skills in digital marketing and what that gave him to now serve the fitness industry
  • Why Leon believes the fitness industry has become "too static"
  • Why Leon sees it's most important in the age of technology to fail fast, learn fast and fix fast as you move forward
  • The value of autonomy and giving yoursefl the permission to fail when it comes to driving tech solutions
  • How to identify the "quick wins early" in in asset dicovery
  • Why the new entrants listen firstand build second
  • Why the fitness indsurty has been slow to the omnichannel aspect for retargeting ads across social and Google
  • Understadbning Leon's term "Thinking Like An Exerciser"
  • Deliniating the custmer journey vs. the customer experience
  • The paradigm of owning vs. sharing the value in digital fitness
Top 3 Takeaways From The Show
  • Leon shares that digital is a massive revenue generating category but it's important not to get too hung up on this fact in the early months of your journey. You'll need to learn before you can earn. If you put earning first, you will blind yourself to the fact that you're actually just trying to understand how to fundamentally change the way you interact with your members, and they interact with your business. You'll figure the revenue models out soon enough after you've done the deeper work and the ten steps towards implementing a digital fitness strategy.
  • In terms of digital health and fitness, Leon sees a confused industry but even worse, he sees a number of companies capitalizing on the confusion. This compounded confusion he sees slowing the adoption of digital tech our space and leaving us vulnerable to disruptive new market entrants. What we must do as an industry is seek clarity about what technologies will serve why we do and how we want to do it. Getting clear on the customer journey and experience before ever selecting a piece of technology will help operators and owners transcend this confusion.
  • When it comes to creating a successful and sustainable digital fitness strategy in the club, knowing more about your digital self than you ever have before is an important context. Operators and trainers must to create a culture of being able to fail fast, learn fast, and fix fast to innovate and thrive in the digital world. It's important to remember that it's okay to fail in the digital world, but you've just got to fail quickly. I always encourage operators owners and trainers to start small, then test, measure, and learn to iterate fast.
Power Quotes From Leon

"We've got some great minds in this business, dedicated people that have worked in the industry for decades, but the members are changing, societies changing, everything's changing and some of the things that we put in place aren't necessarily always going to be right." - Leon Rudge on the Fitness + Technology Podcast

"In terms of digital health and fitness, I see a confused industry but even worse, I see a number of companies capitalizing on the confusion. The compounded confusion is slowing the adoption of digital tech our space and leaving us vulnerable to disruptive new market entrants." - Leon Rudge on the Fitness + Technology Podcast

Resources Mentioned From Leon Thanks To Our Outstanding Sponsors
  • Bryan O'Rourke and his family of companies including Vedere Ventures, Integerus Advisors, and many more. If you are looking for unmatched guidance, capital, insights or a great speaker or facilitator, Bryan and his partners are the go to resource for your organization. To learn more visit bryankorourke.com
  • The Fitness Industry Technology Council, your non-profit resource for reliable technology information supported by forward looking brands who are seeking to drive increased technology adoption in the fitness industry. Make a difference and join FIT-C at fittechcouncil.org today
  • Check out Bryan and his partner Robert Dyer's recent book "9 Partnership Principles: A Story of Life Lessons" which is available now on Amazon.com
Become A FIT-C Podcast Sponsor

Episoder(191)

AI Front Desk: Transforming Frontline Work With Brian Holmes

AI Front Desk: Transforming Frontline Work With Brian Holmes

In this episode of the Fitness + Technology Podcast, Bryan O'Rourke welcomes Brian Holmes, CEO and Founder of AI Front Desk. With hiring, training, and retaining frontline workers becoming increasingly challenging, AI Front Desk offers innovative artificial intelligence solutions that handle complex business tasks directly. By reducing dependence on traditional staffing models, the company helps streamline operations, improve efficiency, and minimize errors. Brian joins Bryan to discuss his company's approach and the practical impact these solutions are having across the industry. One Powerful Quote: 32:05: "Yes you can get to where you want to go. You just won't get there as fast as you want." 4-10 Bullet Points (w/ timestamps) - Highlighting key topics discussed: 2:47: Bryan opens the show by sharing Brian's entrepreneurial background. 8:42: Bryan asks Brian about the key lessons that led to the founding of AI Front Desk. 13:47: Bryan discusses the timeline behind launching AI Front Desk. 17:09: Brian addresses common misconceptions about agentic AI. 20:22: Brian outlines some of the core functions that AI Front Desk can perform. 25:33: Brian highlights the biggest challenges organizations face in adopting the technology. 31:20: Brian imparts his final pearls of wisdom to the listeners.  Bullet List of Resources: https://aifrontdesk.com/ Guest Contact Information: brian@aifrontdesk.com https://www.linkedin.com/in/brian-holmes-0a448566/ https://x.com/BrianAIFrontDsk https://www.bryankorourke.com/ https://www.linkedin.com/in/bryankorourke/ http://www.fittechcouncil.org/ https://www.youtube.com/user/bko61163

3 Nov 35min

Key Trends That Will Shape The Global Fitness Industry — Live from FitLife's Club Network Conference With Bryan O'Rourke

Key Trends That Will Shape The Global Fitness Industry — Live from FitLife's Club Network Conference With Bryan O'Rourke

In this episode of the Fitness + Technology Podcast, Bryan O'Rourke shares his keynote presentation delivered live at FitLife's Club Network Conference in Seattle. Bryan explores the key trends transforming the global fitness industry from rapid technological advancements to the evolving importance of human capital. He emphasizes why now is a pivotal moment for leaders to shape the future of fitness. To view Bryan's slide deck, go to: https://www.slideshare.net/slideshow/future-of-fitness-2025-fitlife-club-network-keynote-seattle-2025-bryan-orourke/283944575 One Powerful Quote: 16:54: "Clarity is a superpower." 4-10 Bullet Points (w/ timestamps) - Highlighting key topics discussed: 3:34: Bryan gives an introduction to the major trends shaping the fitness industry and their impact on its future direction. 17:38: Bryan shares the opportunities and challenges that will define the next five years in fitness and wellness. 18:48: Bryan discusses the capital and financial shifts in the marketplace. 27:02: Bryan speaks on bridging the digital and physical gap through humanized experiences. 37:06: Bryan talks about business models that are driving innovation in health and fitness services. 44:12: Bryan highlights what's real in understanding the technology and AI hype cycle. 56:46: Bryan explains why people and trust are the most valuable assets today. 1:06:50: Bryan summarizes how translating strategy into execution can lead to meaningful change. Bullet List of Resources: https://fitlifeclubs.com/ Guest Contact Information: https://www.bryankorourke.com/ https://www.linkedin.com/in/bryankorourke/ http://www.fittechcouncil.org/ https://www.youtube.com/user/bko61163

27 Okt 1h 12min

Exploring Integrative Coaching & Wellness Services With Chris Edwards

Exploring Integrative Coaching & Wellness Services With Chris Edwards

In this episode of the Fitness + Technology Podcast, host Bryan O'Rourke welcomes back Chris Edwards, Founder and CEO of TriCore Wellness. TriCore focuses on the integration of technology, health data, and professional coaching to deliver comprehensive wellness solutions for individuals, employees, and organizations. Chris joins Bryan to discuss his business model and share valuable insights on current trends in integrative coaching and wellness services. One Powerful Quote: 7:51: "You have to unlearn before you can relearn." 4-10 Bullet Points (w/ timestamps) - Highlighting key topics discussed: 3:23: Chris and Bryan discuss how TriCore supports fitness operators by identifying business challenges and creating solutions that drive opportunities. 10:07: Bryan and Chris talk about exploring the unique challenges and emerging opportunities in wellness service products. 12:57: Bryan and Chris talk about addressing the disconnect between traditional fitness education and the evolving needs and expectations of modern consumers. 15:53: Bryan asks Chris why there hasn't been a fresh perspective on identifying and addressing service gaps in the fitness industry. 20:11: Chris shares closing thoughts and actionable advice for listeners navigating the future of wellness services. Bullet List of Resources: https://tricorewellness.com/ Guest Contact Information: https://www.linkedin.com/in/chris-edwards-367094196/ https://www.bryankorourke.com/ https://www.linkedin.com/in/bryankorourke/ http://www.fittechcouncil.org/ https://www.youtube.com/user/bko61163

8 Sep 24min

Strategic Leadership & Growth at Life Time With Jeff Zwiefel

Strategic Leadership & Growth at Life Time With Jeff Zwiefel

In this episode of the Fitness + Technology Podcast, host Bryan O'Rourke sits down with Jeff Zwiefel, Executive Director of Longevity & Performance at Life Time. With over three decades of leadership in the health, fitness, and wellness industry, Jeff brings a wealth of experience in strategic planning, brand evolution, and operational excellence. As a key architect behind Life Time's transformation into a comprehensive healthy lifestyle company, Jeff shares his perspective on the future of wellness, the role of leadership in culture and innovation, and strategies for advancing health span and performance. Tune in for a powerful conversation filled with insights from one of the industry's most influential leaders. One Powerful Quote: 25:57: "We have two lives, and the second one begins when we realize we only have one." 4-10 Bullet Points (w/ timestamps) - Highlighting key topics discussed: 2:04: Bryan opens the conversation with an overview of Jeff's extensive background and career journey. 4:33: The discussion turns to market bifurcation, as Bryan asks Jeff about evolving consumer demands and value delivery. Jeff explains how Life Time has strategically scaled to meet these shifting dynamics. 8:46: Bryan and Jeff explore the role of customer personas and how these insights influence alignment across the entire organization. 11:54: Jeff highlights emerging trends in health and wellness and shares how Life Time is innovating to meet these demands through enhanced service offerings. 17:00: The conversation delves into biotechnology and its growing influence on extending health span and optimizing performance. 20:16: Jeff discusses how Life Time maintains a strong cultural foundation while operating at scale, emphasizing the importance of human connection in large organizations. 24:37: Jeff concludes with key takeaways and lasting insights for listeners, offering wisdom from his decades of leadership in the industry. Bullet List of Resources: https://jeffzwiefel.com/ https://www.lifetime.life/ https://hbr.org/2008/07/putting-the-service-profit-chain-to-work Guest Contact Information: https://www.linkedin.com/in/jeffzwiefel/ https://x.com/JeffZwiefel https://www.bryankorourke.com/ https://www.linkedin.com/in/bryankorourke/ http://www.fittechcouncil.org/ https://www.youtube.com/user/bko61163

4 Aug 29min

Driving Innovation In 3D Design Software With Richard Grönberg

Driving Innovation In 3D Design Software With Richard Grönberg

In this episode of the Fitness + Technology Podcast, host Bryan O'Rourke welcomes Richard Grönberg, Founder and CEO of ECDESIGN — a leading 3D interior design software that empowers sales professionals to quickly plan and visualize any space without the complexity of traditional CAD tools. With over 10,000 companies across 170 countries using the platform, ECDESIGN is transforming how fitness and commercial environments are imagined and brought to life. Tune in as Richard shares insights into the power of design, his business philosophy, and how intuitive planning tools are shaping the future of space visualization in the fitness industry. One Powerful Quote: 18:31: "There are no shortcuts." 4-10 Bullet Points (w/ timestamps) - Highlighting key topics discussed: 2:51: Bryan asks Richard about the origins of ECDESIGN and what inspired him to launch the business. 5:25: The conversation shifts to Swedish design and how it influenced Richard's journey into the fitness industry. 7:15: Richard explains how design expectations have evolved and what users now look for when using ECDESIGN. 8:26: Bryan and Richard explore how gaming principles have influenced modern design tools and the role of technology in that transformation. 13:21: Richard shares his approach to leadership, organizational management, and his core business philosophy. 16:20: Richard offers closing thoughts and shares key insights for listeners from his entrepreneurial experience. Bullet List of Resources: https://www.ecdesign.se/ Guest Contact Information: https://www.linkedin.com/in/richard-gronberg/ https://www.bryankorourke.com/ https://www.linkedin.com/in/bryankorourke/ http://www.fittechcouncil.org/ https://www.youtube.com/user/bko61163

1 Jul 20min

Accelerating Growth In Boutique Fitness With Julian Barnes

Accelerating Growth In Boutique Fitness With Julian Barnes

In this episode of the Fitness + Technology Podcast, host Bryan O'Rourke is joined by Julian Barnes, Co-Founder and CEO of The BFS Network, a market intelligence and growth accelerator for beauty, fitness, and self-care businesses. In his role, Julian serves as a strategic growth advisor, helping BFS members enhance profitability and scale smarter. With a background that includes marketing leadership roles at Velocity Sports Performance and Oasis Day Spa, Julian later co-founded Body Local, NYC's premier networking platform for wellness professionals. Today, he leads BFS, which supports business owners by offering collaborative learning, operational training, and access to high-impact products and services. Tune in as Bryan and Julian explore innovation and the evolving needs of the modern, boutique fitness business. For those who wish to purchase the full BFS Report, use Discount Code FIT-C for $50 off. One Powerful Quote: 38:10: "Focus on the one thing that's the most important thing to get you to the next milestone." 4-10 Bullet Points (w/ timestamps) - Highlighting key topics discussed: 1:41: Julian shares his personal journey and background in the fitness industry. 4:13: Julian talks about the lifecycle of boutique fitness and how the industry is evolving. 7:40: Bryan and Julian reflect on the origins of boutique fitness and the iconic brands that shaped the space. 13:50: Julian talks about boutique modalities and the renewed popularity of pilates. 22:59: Julian speaks about the convergence of fitness, recovery, longevity, and beauty. 27:51: Julian offers his perspective on the growing role of strength training. 30:22: Bryan and Julian discuss intermediaries, membership dynamics, and business models. 37:57: Julian imparts his pearls of wisdom to the listeners. Bullet List of Resources: https://bfsnetwork.com/ www.BFSReport.com https://www.slideshare.net/slideshow/the-rise-of-boutique-studio-fitness-concepts/66643673 Guest Contact Information: https://www.linkedin.com/in/julianabarnes/ https://www.bryankorourke.com/ https://www.linkedin.com/in/bryankorourke/ http://www.fittechcouncil.org/ https://www.youtube.com/user/bko61163

30 Jun 40min

OfferingTree: Building Trust and Tech For Wellness Pros With Eddie Arpin

OfferingTree: Building Trust and Tech For Wellness Pros With Eddie Arpin

In this episode of the Fitness + Technology Podcast, host Bryan O'Rourke is joined by Eddie Arpin, Co-Founder of OfferingTree, a comprehensive website, scheduling, and payment solution designed specifically for wellness professionals. OfferingTree empowers coaches, yoga instructors, personal trainers, mindfulness teachers, and other wellness practitioners by streamlining digital operations, so they can focus on delivering exceptional client experiences. In this conversation, Eddie shares the journey behind OfferingTree, his insights into the evolving needs of wellness professionals, and practical advice on building trust, improving client engagement, and leveraging digital tools effectively. One Powerful Quote: 16:06: "Trust is the most valuable commodity in the world now." 4-10 Bullet Points (w/ timestamps) - Highlighting key topics discussed: 2:47: Eddie shares his software background and the origins of OfferingTree. 5:24: Bryan and Eddie talk about common pain points for wellness professionals. 9:37: Bryan asks Eddie about the value and impact of SMS marketing. 12:26: Eddie goes into evolving trends in content strategy and SEO. 14:57: Eddie shares his thoughts on payment processing and earning customer trust. 17:14: Bryan and Eddie discuss why tech stack integration matters more than ever. 25:54: Bryan wraps up the interview with Eddie imparting his final pearls of wisdom. Bullet List of Resources: https://www.offeringtree.com/ https://www.edelman.com/trust/2025/trust-barometer Guest Contact Information: https://www.linkedin.com/in/eddiearpin/ https://x.com/fifth_eddie https://www.bryankorourke.com/ https://www.linkedin.com/in/bryankorourke/ http://www.fittechcouncil.org/ https://www.youtube.com/user/bko61163

21 Jun 30min

The Future of Fitness LIVE From Beyond Activ With Bryan O'Rourke

The Future of Fitness LIVE From Beyond Activ With Bryan O'Rourke

In this episode of the Fitness + Technology Podcast, Bryan O'Rourke shares his keynote, "The Key Trends Creating Opportunities and Challenges for the Global Fitness Industry in the Next 5 Years" live from Beyond Activ in Singapore. Bryan shares the spotlight for what's next for fitness across the globe — from emerging technologies and programming innovations to finance, business models, and the forces reshaping how to serve members and scale impact. Whether you lead a gym, studio, supplier brand, or digital platform, this talk is designed to challenge your thinking and equip you for what's ahead. To view the slideshow, go to: https://www.slideshare.net/slideshow/future-of-fitness-2025-keynote-bryan-orourke-beyond-activ-singapore-2025/280332550 One Powerful Quote: 7:41: "In a world deluged by irrelevant information, clarity is power." 4-10 Bullet Points (w/ timestamps) - Highlighting key topics discussed: 3:09: Bryan opens his keynote with "What if?" and the convergence of macro/micro trends. 7:47: Bryan talks about opportunities and challenges in the next 5 years. 11:31: Bryan articulates on business models as the mainstay configurations for fitness delivery. 15:40: Bryan speaks on biotechnologies and the new social constructs today. 17:40: Bryan defines leadership vision and the processes to execute on it. 19:09: Bryan recaps his presentation. Bullet List of Resources: https://beyondactiv.com/ Guest Contact Information: https://www.bryankorourke.com/ https://www.linkedin.com/in/bryankorourke/ http://www.fittechcouncil.org/ https://www.youtube.com/user/bko61163

10 Jun 22min

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