Knowing Your Customer Sets You Free - Energy Queensland - Michael Dart -  Episode 75

Knowing Your Customer Sets You Free - Energy Queensland - Michael Dart - Episode 75

"Trust meanders into town on a tricylce, and leaves in a Formula 1 Ferrari"

Driven by a commitment to customer-centricity, Energy Queensland is undergoing a notable transformation. By engaging with local communities, collecting feedback from customers, and building that crucial trust, the organisation is making significant strides in addressing evolving customer needs for their diverse, vast and varied customer cohort of over 2.4 million. Michael Dart, GM of Customer shares how Energy Queensland is:

Focusing on service accessibility and inclusivity for all customers
Leveraging human centred design and cocreation in service design to better engage customers
Building avenues to better understand their customers to build trust and optimise CX Michael Dart, General Manager, Customer, Energy Queensland.

For more great insights head to www.PublicSectorNetwork.co

Episoder(100)

Making AI Work in Government: The System Behind the Scale - Dan Roelink - Episode 176

Making AI Work in Government: The System Behind the Scale - Dan Roelink - Episode 176

This week, Dan Roelink, Director, Office for AI, Digital.NSW, NSW Department of Customer Service explores why the biggest barrier to AI in government is no longer understanding the technology, but rem...

19 Apr 20min

Scaling Ethical AI in Higher Education and Public Systems - Dr Robbie Melton - Episode 175

Scaling Ethical AI in Higher Education and Public Systems - Dr Robbie Melton - Episode 175

This week Dr Robbie Melton, Vice President SMART AI Technology Innovations, Tennessee State University explores how AI is changing both education and government, and what it takes for institutions to ...

12 Apr 13min

Delivering Measurable Public Impact in Georgia - Tricia Pridemore - Episode 174

Delivering Measurable Public Impact in Georgia - Tricia Pridemore - Episode 174

Listen in this we as we sit down with Tricia Pridemore, Commissioner, Georgia Public Service Commission, who explores how public sector organisations can move beyond experimentation and turn innovatio...

5 Apr 16min

AI vs. AI: Navigating California's new frontier in defending innovation, trust, and the digital state - Thea Mann - Episode 173

AI vs. AI: Navigating California's new frontier in defending innovation, trust, and the digital state - Thea Mann - Episode 173

Join Thea Mann, Chief Information Security Officer, Office of Data and Innovation, as she examines California's position at the forefront of global innovation — and at the centre of an increasingly co...

29 Mar 19min

Accelerating Digital Service Innovation through Whole of Government Digital Platforms - Alberto Delgi Esposti - Episode 172

Accelerating Digital Service Innovation through Whole of Government Digital Platforms - Alberto Delgi Esposti - Episode 172

Listen in this week as Alberto Delgi Esposti, Chief Technology Officer, Office of Digital Government, Department of Premier and Cabinet WA explores how Western Australia is transforming service delive...

22 Mar 18min

Interview with IBM's Rob Wilmot - Episode 171

Interview with IBM's Rob Wilmot - Episode 171

In this episode, we catch up with Rob Wilmot, General Manager and Managing Partner, IBM Consulting Canada about why AI is being positioned as a major productivity lever for government, particularly in...

15 Mar 38min

Bridging the Gap: Strengthening Collaboration Across Technology, Program, and Leadership - Sarah Soto-Taylor, Chris Given - Episode 170

Bridging the Gap: Strengthening Collaboration Across Technology, Program, and Leadership - Sarah Soto-Taylor, Chris Given - Episode 170

This week, we are joined by Sarah Soto-Taylor, Deputy Secretary of Strategic Development, California Government Operations Agency and Chris Given, Deputy Secretary for Technology and Innovation, Calif...

8 Mar 17min

Government Response to Data Breaches: Privacy Lessons Learned and Best Practices - Arilea Sill, Kathy Hartlen - Episode 169

Government Response to Data Breaches: Privacy Lessons Learned and Best Practices - Arilea Sill, Kathy Hartlen - Episode 169

As data breaches become more common, governments need to be ready to respond quickly, clearly and in a way that protects public trust. Join  Arilea Sill, Chief Information Access and Privacy Officer, ...

1 Mar 15min

Populært innen Business og økonomi

stopp-verden
lydartikler-fra-aftenposten
dine-penger-pengeradet
e24-podden
rss-borsmorgen-okonominyhetene
rss-penger-polser-og-politikk
pengepodden-2
livet-pa-veien-med-jan-erik-larssen
finansredaksjonen
utbytte
pengesnakk
stormkast-med-valebrokk-stordalen
tid-er-penger-en-podcast-med-peter-warren
morgenkaffen-med-finansavisen
liberal-halvtime
rss-sunn-okonomi
lederpodden
rss-pa-konto
rss-investering-gjort-enkelt
rss-markedspuls-2